Pre-Works Surveyor Scheduler

Overview

Plan and coordinate streetworks and reinstatement schedules, ensuring compliance and customer service.

Key Responsibilities

• kpi monitoring
• schedule management
• jeopardy management
• street permits
• appointment tracking
• customer compliance

Tasks

-Maintain KPI/ODI levels within work bank -Comply with the Companies H&S policies and procedures -Manage street works/permits -Monitor and manage appointments -Support TM requirements -The role will be expected to schedule/jeopardy manage each operation raised -Full customer compliance interaction to support case owner process -Manage the schedule in line with the case owner core principles -Monitor the schedule and jeopardy manage for planned and reactive work

Requirements

• gcse
• it
• problem solving
• customer service
• multitask
• deadlines

What You Bring

-Personal and PDR measures -GCSE English and Maths -Problem solving skills -Full compliance on ZOI and utility prints -Competent in IT, accurate data entry -Excellent customer service – both written and verbal -Proactive customer touch points with CMEX in mind -Clear and concise speaking skills -Ability to multitask -Ability to work to deadlines -Excellent listening skills

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Benefits

-Death in service -20 days holiday plus bank holidays -Modern Office Environment -Subsidised gym onsite -Modern, restaurant and outdoor seating -Car parking -Employee assistance programme

About Lanes Group

-It grew through strategic acquisitions and expansion into new service areas. -It secured major contracts with Thames Water and Southern Water, handling citywide sewer maintenance. -Its work spans large‑scale infrastructure including railway drainage on Crossrail and UV trenchless sewer relining on UK motorways. -Today, it operates a national network of depots, utility hubs and specialist divisions like Lanes‑i, Sapphire and AQS.

Sector Specialisms