Operations Administrator

Overview

Provides PA and admin support to operations managers, handling diaries, docs, communication.

Key Responsibilities

• project tracking
• documentation prep
• digital filing
• reporting
• customer communication
• staff coordination

Tasks

-Customer Communication: Support with customer communication — answering telephone calls, confirming installation details, managing expectations, and following up where required. -Documentation Preparation: Prepare and issue job-related documentation (e.g., installation packs, assumption/exclusion sheets, handover forms). -PA Support: Provide direct PA-style support to the Operations Manager and Deputy Operations Manager. -Diary & Scheduling: Assist with diary management, scheduling meetings, and coordinating daily priorities. -Digital Filing: Manage and organise digital filing, ensuring job folders and records are complete. -Project Tracking: Track project progress and update records in CRM Software (Job Logic & Monday). -Staff & Logistics Coordination: Help coordinate staff training, vehicle servicing schedules, and stock collection planning where needed. -Reporting: Collate information for weekly operations meetings and internal reporting. -Administrative Support: Handle general administrative tasks to support the wider operations team.

Requirements

• microsoft office
• organisational
• detail-oriented
• pressure
• communication
• admin experience

What You Bring

-Technical Proficiency: Proficient with Microsoft Office and general computer systems (training provided for Joblogic and Monday.com). -Organisational Skills: Excellent organisational and time-management skills. -Attention to Detail: Strong attention to detail and accuracy. -Work Under Pressure: Comfortable working under pressure and prioritising multiple tasks. -Communication: Confident communicator with a polite and professional manner. -Relevant Experience: Previous experience supporting managers, coordinating teams, or working in an administrative/PA role is highly desirable.

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About Hometree

-Provides end‑to‑end energy solutions including hardware, installation, finance, and ongoing maintenance. -Specializes in decarbonisation efforts, making green upgrades affordable. -Typical projects include gas boiler servicing, emergency breakdowns, and the installation of energy-efficient systems. -Combines insurance, installation, and embedded finance to foster long-term customer relationships. -Backed by major investors including Barclays, CPP Investments, and Legal & General. -Aims to simplify energy efficiency and sustainability for UK homeowners.

Sector Specialisms

Interview Process

-initial call with junior talent acquisition specialist (30 mins). -skills‑based interview with operations manager and managing director (45 mins).