Senior Technical Support Engineer

Overview

Provide senior-level technical support for NSX network virtualization and cloud security.

Key Responsibilities

• network troubleshooting
• root cause
• documentation
• lab testing
• customer engagement
• product collaboration

Tasks

The role begins with a comprehensive 8-week onboarding and training program, blending technical and soft-skills development. You’ll shadow experienced engineers, participate in hands-on labs, and quickly begin working directly with customers. -Troubleshooting complex network and virtualisation environments. -Documenting cases thoroughly and contributing to internal knowledge bases. -Driving technical escalations to resolution and preparing Root Cause Analyses. -Collaborating with engineering and product teams to drive resolutions and provide feedback for product improvement. -Engaging with global customers via email and remote collaboration tools. -Creating training materials and mentoring junior team members. -Reproducing and testing issues in lab environments.

Requirements

• linux
• networking
• containers
• escalation
• 5+ years
• bachelor's

What You Bring

To be successful, you’ll combine strong technical depth with a passion for problem-solving and customer success. -Excellent troubleshooting and analytical skills. -Experience with escalation handling and RCA preparation. -Exposure to containers or cloud-native networking. -5+ years of experience in a network administration or technical support role. -Strong background in networking technologies such as switching/routing, firewalls, VPNs, or load balancing. -Working knowledge of Linux operating systems. -Bachelor’s degree (or equivalent practical experience). -Familiarity with virtualisation platforms or software-defined networking. -Strong communication skills with the ability to engage confidently with enterprise customers in English.

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Benefits

Outstanding performers enjoy excellent opportunities for career growth across technical support, engineering, and leadership pathways.

About Apex Global Resources

-Delivering tailored permanent and contract recruitment across mechanical services, construction, and pharma industries. -Operates globally from its Ringport Business Park base, servicing clients in multiple regions through targeted staffing solutions. -Placing expert technicians and engineers into large‑scale mechanical installations, infrastructure builds, and pharmaceutical manufacturing setups. -Maintains agility and deep market insight, enabling rapid placement and close client collaboration with a lean team model. -Handles cross‑border projects requiring specialist skills, demonstrating capability in high‑complexity sectors despite its small size.

Sector Specialisms