Community Hospitality Manager

Description

• Act as the primary point of contact for both prospective and current clients, responding with professionalism, urgency, and care.
• Represent Expansive’s culture of hospitality, collaboration, and client-first service in every interaction.
• Collaborate with internal departments—including Property Management, Accounting, IT, and Marketing—to ensure seamless execution of operational priorities.
• Monitor market trends and competitive offerings to effectively position Expansive within the market.
• Make an impact: Your efforts directly influence client satisfaction, retention, and center performance.
• Achieve monthly and quarterly ancillary revenue targets (corporate meetings and events, virtual office, and supporting services).
• Plan and execute community-building events that drive engagement, retention, and satisfaction.
• Maintain and update CRM records with accurate sales activity, pipeline details, and client communications.
• Serve as the welcoming ambassador of your location—ensuring every guest and client feels seen, supported, and valued.
• Oversee day-to-day operations of the center, ensuring a polished, functional, and well-maintained environment.
• Build and nurture relationships with current clients, local businesses, and corporate aggregator partners to generate new leads and referrals.
• Build strong, long-term relationships with members, anticipating needs and resolving issues promptly.
• Conduct engaging and consultative tours that highlight the value of Expansive’s flexible workspace solutions.
• Maintain accurate financial records, process invoices, and assist with billing to support center profitability.
• Support operational tasks including office setups, event logistics, inventory management, and maintenance coordination.

Requirements

• Leadership Potential: Self-starter with the ability to inspire, influence, and model exceptional service.
• Strong Communicator: Clear, confident, and professional in both written and verbal communication.
• Proactive Problem-Solver: Takes initiative, handles challenges gracefully, and drives results.
• Experience: Minimum 2 years in hospitality, coworking, property management, real estate, or another client-facing industry.
• Organized Multitasker: Skilled at managing multiple responsibilities in a fast-paced environment.
• People-Centric Mindset: Naturally engaging, empathetic, and energized by connecting with others.
• Tech-Savvy: Proficient with G-Suite and comfortable with CRM tools (HubSpot experience a plus).

Benefits

• Career advancement opportunities within a rapidly growing organization
• Paid time off and company holidays
• Competitive salary with performance-based bonuses
• Comprehensive benefits package (medical, dental, vision)
• Vibrant, community-driven environment: Our centers are more than just offices—they’re ecosystems of collaboration and growth.
• Career growth: We promote from within and provide opportunities for professional development across our national portfolio.
• Supportive team: Join a passionate group of hospitality, sales, and operations professionals who love what they do.

Training + Development

Interview process

Visa Sponsorship

Security clearance