Residence Supervisor

Overview

Oversee daily operations, staff and resident experience in a student luxury residence.

Key Responsibilities

• operations planning
• process audit
• customer relations
• product knowledge
• team supervision
• staff training

Tasks

-Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals. -Audit and oversee, operational practices and makes suggestions for improvements to the management team. -Connect with customers and develop strong relationships to encourage a strong Vita Student community. -Maintain strong knowledge of company products and services, offering support and information to team members. -Create an atmosphere centred on delivering first class service. -Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts. -Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management. -Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.

Requirements

• self-motivated
• detail oriented
• communication
• problem solving
• customer service
• team leadership

What You Bring

-Be highly self-motivated and flexible -Possess high personal standards and attention to detail -Have excellent communication and problem-solving skills -An experienced customer service professional, well-versed in delivering premium experiences to residents & guests. -We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas. -You must be a strong team player with a passion for working with people and customers -Whilst we aren’t necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.

People Also Searched For

About Vita Group

-Committed to delivering innovative and reliable engineering solutions. -Strong presence across multiple sectors, providing end-to-end services from planning to execution. -Specializes in large-scale infrastructure and industrial projects, serving both private and public sectors. -Diverse portfolio includes complex projects in energy, transport, and utilities. -Reputation for quality and safety in delivering large, intricate projects on time and within budget.

Sector Specialisms

Visa Sponsorship

-no right to work sponsorship will be provided.

Security Clearance

-employment offers subject to satisfactory pre‑employment checks, including dbs checks.