Dispatcher

Overview

Handle emergency and non‑emergency calls, prioritize, schedule technicians, and log data.

Key Responsibilities

• data entry
• appointment scheduling
• call handling
• technician monitoring

Tasks

-Data entry into the computer system to track calls and client information as necessary -Schedule appointments with clients using the right tech/right call guidelines -Receive emergency and non-emergency calls and record significant information as necessary -Monitor field technicians in order to effectively prioritize their schedules and use of time

Requirements

• prioritization
• dispatching
• servicetitan
• integrity
• detail oriented

What You Bring

-Knowledgeably prioritize calls according to importance and urgency -Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan. -Honesty integrity, quality craftsmanship and a good attitude -Strong attention to details

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Benefits

-On-going training & development, & growth opportunities -Paid Holidays -Paid Time Off (PTO) -Medical, Prescription, Dental, Vision -Matching 401k benefits -Disability & Term Life Insurance

About Bassett Services

-Founded with a vision to deliver high-quality construction and engineering solutions, Bassett Services quickly earned a reputation for excellence in both residential and commercial projects. -The company’s expertise spans across key sectors, including industrial infrastructure, utilities, and water resources, providing tailored solutions that meet the diverse needs of clients. -Bassett Services is known for its innovative approach to complex projects, focusing on delivering results that are not only functional but also cost-effective and sustainable. -Over the years, the company has successfully completed large-scale, multi-faceted projects, including energy and transportation infrastructure, showcasing their adaptability and expertise. -Their skilled team of engineers, designers, and project managers continuously push the boundaries of what’s possible, ensuring timely and on-budget project completion. -Bassett’s commitment to customer satisfaction and project quality has helped them build long-term relationships with clients, earning their trust for future endeavors.

Sector Specialisms