HR Shared Services Officer

Overview

Deliver HR admin, support and process improvement for global employee lifecycle.

Key Responsibilities

• servicenow
• hr database
• system enhancements
• data integrity
• reporting
• uat

Tasks

-Provide support for audit requests ensuring that they are handled in a timely fashion and provide information as needed. -First point of contact for employee queries via HR Ticketing System - ServiceNow, on call or face to face interaction. -Administrative management of HR database and systems – ensuring employee data is up to date. -As part of a continuously evolving function, you will also support the implementation of new systems and tools, including enhancements to ServiceNow and other HR platforms. This involves testing, providing feedback, supporting change communications, and helping embed new ways of working across the team and wider business. -Working with payroll (or payroll providers) to provide timely information in line with cut offs, and any specific reports and/or data logs that HRSS need to do on a regular basis. -Ensure any escalated issues are handled in a timely manner and resolution is communicated. -Promote consistency and standardisation of processes globally, minimising variation and workarounds, and supporting the implementation of process improvements and system enhancements. -Collaboration and working with the Global HR Shared Services Team Manager, HR Shared Services UK+ Lead and other stakeholders to ensure ongoing review and improvement of all processes, guides, templates, and other documentation to globalise wherever possible and ensure all documents are updates as and when changes take place, ensuring clarity and that changes are communicated and understood. -Monitor and maintain data integrity across all HR systems, ensuring consistency, accuracy, and alignment with global standards and regulatory obligations. -Providing data for and preparing routine management information reports and documents and handle ad-hoc report requests as required. -Ensure compliance with internal controls, GDPR, and other relevant data privacy regulations when handling employee information. -Support the achievement of key performance indicators (KPIs) related to SLO compliance and service quality, including the proactive prevention of breach tickets (overdue or unresolved queries in ServiceNow) through effective query management and process adherence. -Manage requests within SLO (Service Level Objective) and accurately, and smaller-scale ad hoc projects to deadline, demonstrating close attention to detail. -Support the rollout and embedding of new HR systems and tools (e.g., ServiceNow enhancements), including participating in user acceptance testing (UAT), providing feedback, and helping to train or guide users through new processes.

Requirements

• servicenow
• microsoft office
• hr qualification
• detail oriented
• customer service
• engineering experience

What You Bring

-Exceptional attention to detail. -Ability to navigate the “grey” areas by applying judgment and thinking creatively when responding to employee, manager and stakeholder needs. -Willingness to embrace new HR technologies and changing processes. -Demonstrable administration, process, and continuous improvement experience. -Ability to handle confidential information professionally and appropriately. -Experience of working within the engineering sector or professional services. -Proactive mindset with a strong sense of initiative - able to identify opportunities for improvement, raise ideas, and take ownership of implementing changes that enhance service delivery and employee experience. -Proven ability to deliver excellent customer experience and manage multiple priorities. -Excellent communication skills (verbal and written) – able to effectively influence peers and stakeholders, particularly in compliance with processes and in incorporating feedback for process improvement. -Full accuracy, responsiveness, and coordination of all processes to support the full employee life cycle including completion of all HR administration and co-ordination for your designated business area. -Experience working in a demanding high volume environment. -Experience supporting or contributing to the implementation of new HR systems, including user acceptance testing (UAT), providing feedback, and helping embed new processes and tools across teams. -Previous experience of working for a Global company. -Ability to work independently, manage deadlines effectively, and prioritise multiple tasks with a clear understanding of what matters most. -HR experience (Shared Service environment advantageous). -Excellent organisation and time management skills. -Exposure to digital transformation initiatives, including the use of automation and AI-powered tools to enhance HR service delivery. -A globally recognised HR qualification would be advantageous but not essential. -Well versed in Microsoft Office software (Outlook, Excel, Word, PowerPoint). -Familiarity with using HR ticketing systems such as ServiceNow (or equivalent) to manage and resolve queries. -Highly professional manner, with the ability to interact and communicate effectively with employees of all levels or experience and seniority, across the organisation.

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About Buro Happold

- excels in providing creative and sustainable solutions for complex projects. - serves a diverse range of sectors. - projects include large-scale infrastructure, high-end residential, and innovative commercial buildings. - recognized for its expertise in structural, mechanical, and electrical engineering. - portfolio includes iconic projects such as the Sydney Opera House renewal and London's Crossrail. - innovative, sustainable design is central to the company’s approach, incorporating cutting-edge technologies. - delivers solutions that enhance the built environment.

Sector Specialisms