Customer Experience Advisor

Overview

Gather customer insights, improve CX strategy, and champion the brand across Speedy.

Key Responsibilities

• telephony support
• data analysis
• journey mapping
• feedback analysis
• cx strategy
• readiness assessment

Tasks

-Support our contact centres with telephony, data, and service initiatives. -Contribute to the delivery of our ESG Strategy – Decade to Deliver, helping to build a sustainable future for our business and communities. -Interpret customer feedback to recommend meaningful improvements. -Take part in insight days — both internal and external — to better understand our colleagues and customers. -Build strong connections with colleagues across the business and develop a deep understanding of our customer base. -Work closely with business teams to enhance their CX strategies and celebrate customer success stories. -Capture and assess how ready each business function is to support our customer experience (CX) strategy. -Create and regularly review customer journey maps, using data to measure and support improvements. -Champion the Speedy brand and act as a true customer advocate. -Build awareness of how every role across Speedy impacts the customer journey.

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Benefits

-26 days’ annual leave (plus bank holidays) -No evening or weekend shifts – enjoy your work-life balance -Employee recognition programmes celebrating your successes -95% discount on a wide range of Speedy hire products -Free onsite parking -Opportunities to develop your career through our Career Line of Sight framework -Life assurance and pension schemes

About Speedy Hire

-Pioneered tool and equipment hire across the UK. -Grew through acquisitions and national expansion. -Offers rental of everything from power tools and lifting gear to rail, survey and powered-access equipment. -Typical projects span civil engineering, commercial construction, rail upgrades and specialist industrial tasks. -Deep sector specialism in construction, infrastructure and industrial markets. -Delivered on-site depots for major contracts like ExxonMobil, the Olympics and MOD Portsmouth. -Operates depots across the UK & Ireland, with a joint venture in Kazakhstan.

Sector Specialisms

Security Clearance

-may require dbs, credit, or security clearance check.