Facilities Support Manager (Fixed Term Contract until 1st May 2026)

Overview

Manage helpdesk & permit office, oversee CAFM, lead 4 staff, ensure service support

Key Responsibilities

• cafm management
• performance reporting
• procurement
• team leadership
• client relations
• service improvement

Tasks

-Provide leadership for all administrative functions, ensuring smooth cover for absence and holiday periods. -Build strong working relationships with clients, suppliers, and internal stakeholders to drive a culture of customer service excellence. -Identify and implement opportunities to enhance service delivery, improve efficiency, and add value to the contract. -Lead and develop a team of 4 (2 Helpdesk and 2 Permit Office Administrators). -Produce weekly and monthly performance reports, including KPIs, job completions, outstanding work orders, and blocked invoices. -Act as Subject Matter Expert (SME) for CAFM, providing coaching and support to ensure consistent system usage and process compliance - -Oversee the effective operation of the CAFM system and ensure data accuracy. -Manage procurement and financial accountability for subcontractors, materials, spares, and consumables.

Requirements

• organised
• fm experience
• gcse maths
• budget management
• cafm
• microsoft excel

What You Bring

-Have a logical and organised method to enable 100% completion of all works. -Experience working within an FM or Building Services environment or service support leadership role. -Must have educational qualifications in Mathematics and English Language (GCSE Grade C or above or equivalent) -Financial awareness and confidence managing budgets and procurement, Experience of Invoice reconciliation and WiP reporting. -Previous experience of working with a recognised CAFM system (i.e: Concept, eLogbooks, Joblogic) -IT literate in all Microsoft packages especially Word and Excel - to produce detailed Excel and Word reports.

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Benefits

-25 Days Holidays plus Bank Holidays (This will be pro rata) -Personal development programme -Pension with a leading provider and employer contribution -Sick Pay -Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) -Private Medical Insurance -Personal Wellbeing and Volunteer Days -Working hours are Monday to Friday, working 0800:1700 (1hr for lunch) -Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. -Salary up to £51k Depending on experience + Plus Benefits

About Ng Bailey

-Delivers complex, large-scale projects across the UK. -Work spans the full asset lifecycle, including engineering design, offsite manufacturing, and maintenance. -Projects include EV charging hubs, rail signalling systems, and critical infrastructure installations. -Specialisms cover rail, IT services, facilities management, energy, electric vehicles, and infrastructure. -Historic headquarters at Denton Hall blend heritage architecture with modern command centre capabilities. -Recognized for renowned apprenticeship schemes and a proprietary BIM portal showcasing digital expertise.

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