Account Director - Facility Management

Overview

Lead airport custodial services, managing operations, client relations, P&L, and staff.

Key Responsibilities

• succession planning
• talent scouting
• recruitment
• client relations
• career development
• relationship matrix

Tasks

-Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan. -Attracts, develops and retains employees, providing a safe, supportive work environment, supporting people strategies -Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients -Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People -Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)

Requirements

• 5+ years
• facilities management
• aviation
• security clearance
• miller heiman
• client retention

What You Bring

-Awareness of technical elements needed to deliver services support -A clear criminal record check is required for this role. -Minimum of 5 years of operational experience in Integrated Facilities Management specifically in Aviation -Federal Government Security Clearance required -Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process -Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology -Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met.

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Benefits

-Career advancement opportunities.

About Dexterra Group

-Evolved via M&A and rebranded as Dexterra in 2020, building on a legacy of independent Canadian companies. -Provides full-spectrum infrastructure solutions, serving sectors like aviation, defence, education, healthcare, hospitality, transit, and government. -Operates in Canada and the U.S., offering services in facilities management, remote camps, modular buildings, reforestation, fire-fighting, matting, and catering. -Recent strategic move: selling modular unit to double down on core facilities, accommodations, forestry, and energy segments.

Sector Specialisms

Security Clearance

-clear criminal record check required -federal government security clearance required