Manages end-to-end work orders and scheduling for facilities services.
-To handle and actively resolve any customer issues according to the Customer Complaint process. -Procurement of services from external supply partners, including purchase order creation and service -To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service -Responsible for the execution of the end-to-end work order management, including the co-ordination -To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new -To take action to keep up to date with changes to the contract and sharing information learned with -To accurately record all information necessary to resolve reported service requests, incidents and -To develop and maintain a good understanding of the core Maximo application, mobile and
-Excellent communication – both written and verbal -Ability to stay calm in a high paced environment. -Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. -2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous -Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential. -To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the
-A generous development framework with potential earnings of £29,500 within your first 2 years. -Overtime opportunities. -A starting salary of £27,500 -Employee assistance programmes -25 days of Annual leave + Bank holidays with an opportunity to purchase more via our salary sacrifice scheme.
-Delivers exceptional engineering and maintenance services. -Provides tailored solutions for efficient and reliable operations in industrial and commercial sectors. -Specializes in large-scale projects in water resources, energy, and utilities. -Adapts to the changing engineering landscape with innovative solutions. -Focuses on sustainability and long-term operational success in complex, high-stakes projects. -Undertakes high-profile commercial developments and large infrastructure projects requiring meticulous planning. -Addresses a broad range of needs from industrial facilities to public utilities in both urban and rural settings.
Agriculture
Central and local government
Communication and Media
Construction
Electric and Gas
Financial Services
Healthcare
Higher education
