Account Manager

Overview

Manage Lula customer projects, drive product adoption, and support property managers.

Key Responsibilities

• project management
• customer monitoring
• product adoption
• data analysis
• training webinars
• issue resolution

Tasks

As an Account Manager, you will serve as project manager for assigned Lula customers. You will own and manage customer projects end-to-end and build strong customer relationships. You will serve as a trusted partner to your customers and our sales team. Monitor and manage customer’s jobs and proactively take care of any potential issues. managing multiple priorities. Provide in-house day-to-day support to our Property Managers.• Proactively address customer service concerns with confidence while knowing when to escalate Listen and talk on a phone headset/handset for up to 8 hours per day. drive proactive customer engagement. Drive adoption of additional Lula products as they are released. Develop and maintain an in-depth knowledge of Lula’s products and services. Problem solve issues over the phone and via email. Monitor customer health, service utilization, and trends in customer spending while using data to Conduct training webinars for end users of Lula’s platform. Drive continual product adoption and expansion of Lula’s solutions. Develop and maintain an in-depth knowledge of the property management industry. and partner with the leadership team. Actively and consistently support all efforts to simplify and enhance the prospective customer

Requirements

• sales
• customer service
• property management
• relationships
• time management
• proptech

What You Bring

Maintain a positive attitude with the added ability to overcome objections and hurdles while Ability to build and maintain effective relationships through strong interpersonal skills with an Strong initiative to strive for continuous accuracy, quality, and timeliness of information. To be able to work in a fast-paced, high-energy startup environment without being distracted. 3-5 years of experience in sales, client relations, customer service, or a related field. Able to balance working independently while being part of a team. Experience managing relationships in the Single-Family Rental space. Excellent verbal and written communication skills. emphasis on relationship-building and consistent demonstration of solid professional judgment. Ability to effectively manage time to maximize revenue. Day shift Effective prioritization and time management skills. ➡ Proptech Breakthrough’s Work Order Management Solution of the Year Ability to listen, earn trust, and consult with customers. Property Management or Maintenance Experience is strongly preferred but not required.

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Benefits

A positive and inspiring team environment that offers support and camaraderie throughout your Professional growth and internal promotion opportunities due to continuous organizational Paid Time Off Salary: Base salary of $60,000 per year with a total target compensation (TTC) $70,000 Medical Insurance Life Insurance Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and Vision Insurance Dental Insurance Bonus opportunity

About Lula – Reinventing Property Maintenance

-Founded in Overland Park in 2016 with a mission to streamline rental property maintenance using AI and coordination infrastructure. -Typical projects include routine repairs such as plumbing, HVAC, and electrical work, as well as make-readies for tenant turnovers. -Specializes in managing both residential and commercial rental properties, integrating with property-management systems and providing full-service coordination.

Sector Specialisms