General Manager, Southwestern Ontario

Overview

Lead strategic direction, P&L, sales, service, installation for SW Ontario HVAC market.

Key Responsibilities

• service metrics
• kpis
• p&l management
• process controls
• market expansion
• team leadership

Tasks

-Establish methods to measure and maintain customer service excellence; develop corrective action to be implemented on a timely basis when service falls below standards. -Direct and motivate a high performing team through effective training, coaching and development of key leadership roles. -Monitoring the financial performance of the business and addressing any operational concerns that could impact results; utilizing KPI’s in all departments to ensure success against forecasts. -Provide strategic direction, business planning, and full P&L management. -Develop and ensure business controls and processes are in place to effectively manage sales, service and installation activities. -Build and maintain relationships with key stakeholders, clients, contractors and suppliers -Working closely with Marketing to drive profitable growth in the Region -Responsible for driving the growth of the market through developing and implementing strategic business plans to expand market share, capture strategic sales opportunities and develop market penetration strategies for new business. -Consistently set and monitor performance objectives, goals and criteria; evaluate performance through quarterly performance reviews. Identify and action opportunities for growth and development.

Requirements

• business acumen
• leadership
• sales
• strategic planning
• project management
• b2c experience

What You Bring

-Flexibility and adaptability; high capacity to work in and lead an evolving organization; establishing new processes, etc.; ability to lead change and act as a change agent. -Post-secondary education in business and equivalent work experience within the utilities industry is preferred. -Demonstrated strong business acumen with the ability to contribute to the development and execution of strategic plans. -Strong leadership, training and motivation skills with a track record of successfully managing and developing high performing teams. -Strong understanding of customer needs, service and experience with demonstrated ability to analyze and interpret market and consumer data in order to make sound business decisions. -Results oriented with a strong sales acumen and robust operational knowledge; demonstrated ability to consistently meet or over-achieve business growth and profitability targets. -Strong relationship building skills; ability to develop new and effective relationships with internal and external contacts. -Demonstrated capability to effectively and proactively manage time, set priorities, meet multiple and conflicting deadlines, and to deliver on outcomes. -Excellent verbal and written communication skills, with the demonstrated ability to influence and negotiate desired outcomes. -Minimum of 5-7 years’ progressive general management or sales experience within an organization that provides services to the business and consumer sectors with direct B2C experience; preferably within the market. -Demonstrated problem solving, strategic planning, decision making and project management skills.

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About Reliance Home Comfort

-Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S. -Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers. -Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance. -Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models. -Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements. -While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.

Sector Specialisms