Service Dispatcher

Overview

Handle customer inquiries, resolve issues, and generate sales leads.

Key Responsibilities

• product knowledge
• customer support
• request management
• lead generation
• team collaboration
• consumer relations

Tasks

-Develop understanding of all our products to provide the best solution for our customer needs -Handle customer concerns and provide appropriate solutions or alternatives within the time limits; follow up to ensure resolution -Ensure accuracy when requests are logged, resolved and escalated where appropriate -Perform other duties as required to maintain and enhance consumer relations and departmental productivity -Generate sales leads that develop into new customers -Work collaboratively with other departments to assist in the resolution of issues or request

Requirements

• computer literacy
• communication
• contact center
• high school
• problem solving
• customer service

What You Bring

-Computer literacy is required, good organizational skills, strong analytical skills and good interpersonal skills -Strong communication skills with an ability to quickly build rapport and maintain relationships -Ability to work well with others is required -1-3 years Contact Center experience -High School with Post-secondary education preferred -Problem solving/decision making skills -Excellent Customer Service Skills

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Benefits

-Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance -Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program -Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program -Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs -Paid Vacation - Plus an annual option to purchase additional vacation, too

About Irving Oil

-Specializes in refining, fuel distribution, marine shipping, trucking logistics, and infrastructure development. -Strong history of vertical integration, managing everything from refining to retail, shipping, and terminal operations. -Notably one of the first adopters of unleaded and low‑sulphur gasoline in North America, showing early innovation. -Privately held by the Irving family, it remains independent while evolving its assets and expanding in Europe via Top Oil.

Sector Specialisms