Manager Field Services North America

Overview

Lead NA field service team delivering maintenance, projects, and safety oversight.

Key Responsibilities

• technical liaison
• field services
• service scheduling
• maintenance ops
• training delivery
• financial reporting

Tasks

-Be the technical liaison between customers and internal stakeholders -Responsible for execution and performance of Field Services scope in respective service contracts -Promote accident-free workplace principles. Ensure Field Services Team is compliant with all Vanderlande safety programs and requirements. Show leadership in promoting safety -Oversee and schedule the execution of service calls, preventive, emergency, and corrective maintenance -Develop and deliver necessary training programs and quality control for Field Services Team -Provide leadership, direction, training, and problem resolution for Field Services Team -Coordinate resources necessary to implement services successfully -Work across all business domains Airports, Warehouse and Distribution -Responsible for financial performance of FSE department and overall impact on the company. Coordinate financial reporting and accountability for service projects

Requirements

• bachelor's
• six sigma
• ms office
• remote management
• 5+ years
• leadership

What You Bring

-Bachelor’s Degree required, preferably technical or business -Excellent communication and leadership skills -Able to lead through remote management -2+ or more years in material handing industry -Good verbal and written communication skills -Ability to influence at senior management and individual contributor level -5+ years’ experience within engineering, manufacturing, material handling or technology industry -Experience managing department budget -Continuous Improvement/Lean Six Sigma experience or certification -Efficient computer skills with MS Office applications -2+ years’ experience in a managerial role, preferably remote management

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About Vanderlande

-Grew under the name Rapistan Lande in the 1960s, adopting 'Vanderlande' in 1989 and expanding internationally into material-handling automation. -Delivers integrated solutions—innovative systems, smart software, and lifecycle services—to warehouses, airports, and parcel hubs. -Its baggage systems operate in numerous airports, moving a large volume of bags annually. -Parcel systems sort millions of items daily. -FY2024 net revenue reached about €2.2 billion, supported by a healthy order book and steady intake. -Typical projects include large-scale airport baggage halls, e-commerce warehouse sortation, and parcel distribution hubs. -Specializes in airport baggage handling, warehouse automation, and parcel-sorting systems—trusted by top global retailers. -Unusual fact: 9 of the 15 largest food retailers rely on its warehouse systems, processing deliveries for same-day promises worldwide.

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