IT Support Manager

Overview

Manages and secures IT equipment, networks, and support for a detention facility.

Key Responsibilities

• security clearance
• key watcher
• preventive maintenance
• it cabling
• equipment deployment
• technical support

Tasks

-Obtain and maintain a DHS/ICE government clearance -Oversee installation, maintenance, and biometric setup of Key Watcher systems. -Perform regular Key Watcher preventive maintenance and coordinate with manufacturer support -Develop and implement a preventative maintenance plan for IT systems. -Conduct VAV booth inspections and minor electronic diagnostics or repairs. -Run and organize company owned IT cabling and networking throughout the facility. -Provide IT support and preventive maintenance for Secure Track and Top Shelf Program. -Procure, configure, and deploy IT equipment for approved employees. -Provide on-call technical support and emergency response as needed. -Perform preventive maintenance on security radios, including hardware and programming updates. -Travel as needed to support IT setup, training, and startup operations. -Ensure all company systems and software is current and compliant with IT security requirements -Communicate and coordinate with ICE IT regarding ICE system issues. -Maintain all company-issued electronics including desktops, laptops, printers, and IT accessories. -May be required to travel as needed. -Educate AIP staff on the confidentiality of PII and federal privacy requirements. -Track all government-furnished IT equipment within the facility hardwire infrastructure -Take responsibility for IT performance and asset management.

Requirements

• it degree
• 2+ years
• windows os
• networking
• troubleshooting
• key watcher

What You Bring

-Maintain current/physical residence in the continental United States -The position is required to work most hours in an indoor detention facility environment, standing and walking most of the time, while maintaining a degree of physical fitness to respond quickly to changes in work demands, emerging situations and emergencies. Stand for 4 or more hours between breaks. Walk, talk, hear, taste, smell, and feel. Use fine motor skills (ability to make movements using the small muscles in hands and wrists). Use close vision, distance vision, and color vision. Reach with hands and arms. Work safely on uneven and/or slippery surfaces. Occasionally climb or balance; and stoop, kneel, crouch, or crawl. Regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 30 pounds. Provide CPR and first aid to others. -Familiar with Key Watcher systems and biometric registration. -Pass a medical examination and meet health requirements -Working knowledge of radio communications hardware and firmware. -Strong communication, organizational, and documentation skills. -At least 18 years of age -Possess a valid driver’s license -Pass a criminal background and consumer credit check (no criminal record) -Associate or bachelor’s degree in information technology, Computer Science, or related field. -Proficient in troubleshooting, preventive maintenance, and hardware/software diagnostics. -Ability to interpret and follow federal IT privacy, security, and operational protocols. -Pass all pre-employment and random drug tests -Minimum of 2 years of professional IT support experience. -Ability to work in a secure environment and respond to urgent IT issues. -US citizen or a person lawfully admitted into the United States for permanent residence and have resided in the U.S. for at least the last five years -Strong knowledge of IT systems including Windows OS, networking, and peripheral devices. -Skilled in running network and communication cable. -Ability to manage and troubleshoot IT systems with minimal supervision. -Experience with secure systems such as biometric access, key control, and VAV electronics preferred.

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Benefits

-It is our business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

About Akima

-Founded with a vision to support critical sectors, providing solutions across defense, intelligence, and civil sectors. -Serves a broad spectrum of industries, including energy, infrastructure, and water resources. -Delivered complex projects, such as large-scale infrastructure upgrades and energy management solutions. -Projects often involve intricate logistical coordination, requiring a deep understanding of specialized markets. -Approach is deeply collaborative, often working alongside government agencies and other key partners. -Noteworthy projects include managing water resource systems and optimizing energy infrastructure for municipalities. -Focus on operational excellence makes it a go-to partner for government and private sector organizations.

Sector Specialisms

Security Clearance

-pass a criminal background and consumer credit check (no criminal record) -obtain and maintain a dhs/ice government clearance -pass all pre-employment and random drug tests -pass a medical examination and meet health requirements