Renewals Manager

Overview

Manage contract renewals, analyze agreements, communicate terms, ensure compliance.

Key Responsibilities

• contract review
• data management
• process improvement
• compliance coordination
• customer communication
• record keeping

Tasks

-Proactively communicate with customers about upcoming renewals and clearly explain their options. -Review customer contracts to identify key renewal dates, terms, and termination clauses. -Keep renewal data organized and up to date in our internal systems. -Help improve internal workflows for contract management and customer communication. -Identify and escalate any contract disputes or discrepancies to appropriate internal teams. -Partner with legal and finance to ensure compliance with policies and regulations. -Handle customer questions on contract terms and processes with accuracy and clarity. -Maintain detailed records of all customer interactions and communications related to contract renewals.

Requirements

• 3+ years
• saas
• detail-oriented
• analytical
• communication
• crm

What You Bring

-3+ years of experience in renewals or complaints, ideally in SaaS or subscription-based environments. -Strong attention to detail and administrative skills, paired with an analytical mindset and excellent organizational and time management abilities. -Excellent communication skills—able to simplify legal terms for any audience. -Proficiency in CRM and contract management tools.

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About Ideagen

-Headquartered in Nottingham, with offices across the UK, US, Australia, India, Malaysia, UAE and Europe. -Crafts information‑management and GRC solutions—like Q‑Pulse, Coruson and Pentana—that streamline compliance and risk workflows. -Notable projects include deploying audit & risk platforms across major airlines, pharmaceutical firms and defence contractors. -Specialises in highly regulated sectors—aviation, financial services, life sciences, healthcare, manufacturing and defence. -Owned by HgCapital since mid‑2022, combining PE backing with a track record of annual revenue and profit growth.

Sector Specialisms