Housekeeping Specialist

Description

• Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
• Support with training new programs operations in and contracts.
• Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Handle VIP arrival room preparation and ensure all housekeeping duties are executed accordingly
• Creating, monitoring and navigating public area projects.
• Attend weekly Rooms Division meeting.
• Develop employee morale and ensure training of housekeeping department personnel.
• Monitor all V.I.P.'s, special guests and requests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented manner.
• Attend all hotel required meetings and trainings.
• Ensure lost and found items are tracked and returned accordingly.
• Room assignment preparation/Inspection/PM Scheduling.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
• Monitor and support the corporate Guest Recognition Program.
• Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff.
• Operate all aspects of the Housekeeping computer system, including software maintenance, report generation and analysis, and simple programming.
• Assist in preparation of revenue and occupancy forecasting.
• Tour Rooms operating departments daily, greeting employees and soliciting feedback.
• Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms
• Ensure overall guest satisfaction.
• Assist in completing the monthly reforecast in partnership with Housekeeping leadership.
• Handling escalated guest situations in housekeeping department.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Monitor oversold dates to ensure proper strategies for room readiness execution.
• Maintain large equipment inventory and repairs.
• Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain a warm and friendly demeanor at all times.
• Assist and maintain required pars of inventories/supplies/uniforms.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Monitor and ensure compliance with Highgate Hotel SOP’s in Rooms and Loss Prevention.
• Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOP's.

Requirements

• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to understand and evaluate complex information, data, from various sources to meet appropriate objectives.
• Be knowledgeable of the current corporate marketing programs and the standards and procedures for Ensure that staff is knowledgeable in understanding and implementing corporate programs.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
• Previous supervisory experience required.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to maintain confidentiality of information.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance