Receptionist

Overview

First point of contact greets visitors, handles queries, and directs customers to staff.

Key Responsibilities

• dms entry
• data update
• document coordination
• customer reception
• service assignment
• data privacy

Tasks

The Receptionist is the first point of contact within the dealership, for visitors and customers and ensures the highest level of Customer Service is provided. This job is responsible to greet customers, determine their needs, and personally transfer the customer to the responsible Sales/Service representative at the dealership -Receive and document customer data by using the dealership Dealer Management System (DMS) or databases for customers without appointments. -Check for pending service measures and unfinished work for chance customers. -Check, update and, where necessary, create new customer information and vehicle-related data in the internal DMS. -Coordinate all necessary documents and discuss these documents with the customer. -Check and document data privacy statements from the customer and advising or explaining all necessary in-formation on the data privacy statement. -Support colleagues responsible for the Sales, Service, and back-office departments in all customer contact and support processes which includes organisational and administrative tasks. -When customers arrive without an appointment, support with the filing or a preliminary order or a workshop order as well as to update the vehicle and customer database. This involves opening a preliminary order or a workshop, checking and updating the vehicle and customer history details. -Control customer queries and ensure, by means of direct forwarding to the responsible contact person, that these customer queries are processed professionally. -Check the capacity of the Certified Service Advisors and assigning them any customers that arrive without appointments. Walk the customer over or direct them to the waiting area -Actively offer and introduce the differentiation options for customers without appointments (if these are offered in the dealership). -Offer active reception with explanation of the benefits. -Receive customer requests, direct customers to the required colleagues and offer alternative, substitute services for customers without appointments. -Receive vehicle keys and vehicle documents from the customer.

Requirements

• ms-office
• english
• communication
• automotive
• high school
• adaptability

What You Bring

Educational Qualification Training Work Experience -MS-Office Skills. -Excellent English language skills (written and spoken) -Excellent interpersonal and communication skills. -1-3 years of experience in the automotive industry -Flexible approach to work and able to adapt and thrive in a changing environment. -High school diploma

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About Gargash Group

-As the UAE’s top distributor of premium cars, the company represents global brands such as Mercedes-Benz. -The group expanded into construction and real estate, contributing to iconic projects across the region. -Through strategic growth, it diversified into retail and logistics, further solidifying its market presence. -Known for its ability to adapt to market changes, the group thrives through its diverse, integrated offerings. -In recent years, it has focused on sustainable infrastructure, creating developments that define modern living.

Sector Specialisms