Service Coordinator

Overview

Coordinate HVAC service scheduling, customer support, and office admin tasks.

Key Responsibilities

• data entry
• billing
• warranty coordination
• job scheduling
• dispatch
• time tracking

Tasks

-Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes -Maintain OSHA logs -Invoices and bills customers -Coordinates warranty administration process, parts orders, and tracks shipments -Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job -Provide initial notification of Workers Compensation claims to insurance carrier -Coordinates job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed -Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment -Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received -Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources -Handles customer inquiries and routes questions of technical nature to the appropriate resource -Tracking of time and attendance for technicians -Answers telephones and greets customers while maintaining professional and courteous customer contact -Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance) -Maintains filing for and office equipment (copier, telephone, fax, etc.)

Requirements

• high school
• microsoft office
• hvac controls
• 3+ years
• astea
• bachelor's

What You Bring

-High School Diploma or GED -Proficient knowledge of Microsoft Office Suite -Experience working with HVAC Controls Technicians is a plus -3+ years of related experience in mechanical, electrical, or plumbing service field -The ability to make an impact and shape your career with a company that is passionate about growth -Experience with Astea and/or any other service tracking software -Bachelor’s degree may be considered in lieu of work experience -Work visa sponsorship is not available for this position

People Also Searched For

Benefits

-Paid sick time in accordance with the federal, state and local law -Paid time off and company paid holidays -401K retirement plan with employer match -Tuition Reimbursement after 6 months of continuous service -Multiple medical insurance plan options + dental and vision insurance

About Daikin Applied Americas

-Now fuels complex projects: water-cooled chillers, air-handlers, modular central plants and rooftop units across North America. -Typical deployments include custom HVAC for data centers, sports venues, campuses and commercial towers. -Specialisms span commercial and industrial sectors, with strong energy and infrastructure focus. -Continues to innovate with compact chillers, heat-pump rooftop systems and intelligent equipment platforms. -Unusual fact: it evolved from war-time radiator and compressor maker, once built bomb-release gear for WWII.

Sector Specialisms

Visa Sponsorship

-work visa sponsorship is not available for this position.