Onsite AV Technician

Overview

Onsite AV technician managing client AV systems, ensuring meeting room readiness and support

Key Responsibilities

• equipment testing
• service coordination
• av management
• preventative maintenance
• health reporting
• troubleshooting

Tasks

-Support meeting room readiness, including equipment testing and user guidance -Coordinate service requests and escalate complex issues to higher-tier support teams -Participate in a weekly operations meeting with Mason OMS Management -Provide daily oversight and management of all installed AV systems -Maintain accurate records of onsite activities and system health reports -Conduct proactive system inspections, preventative maintenance, and documentation -Respond to issues in real time, performing troubleshooting and minor repairs as needed

Requirements

• 3+ years
• av support
• it helpdesk
• conferencing
• troubleshooting
• communication

What You Bring

Duration: 1 year beginning Jan. 1st 2026, with potential for an extension Mason is seeking a Dedicated Onsite AV Technician to serve as the primary onsite AV support resource for one of our valued clients. The technician will be embedded at the client site and responsible for maintaining all installed AV systems to the highest operational standards. This role requires proactive system management, timely troubleshooting, and consistent end-user support to ensure flawless meeting room operations and system reliability. -3+ years of experience in AV support, IT helpdesk, or technical field service -Excellent communication and customer service skills -Strong organizational and documentation abilities -Ability to work independently while maintaining alignment with remote management -Working knowledge of AV systems, conferencing platforms, and general troubleshooting methods

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Benefits

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1 hour lunch break) Our Comprehensive Employee Benefit And Perk Package -Caring Ownership: We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment. -Unlimited Growth Opportunities: We believe in fostering talent and providing opportunities for continuous professional growth. -401k with Matching: Plan for your future with our 401k program, featuring competitive company matching. -Bagel Thursdays & Tuesday Lunch Catering: Enjoy weekly treats with Bagel Thursdays and Tuesday Lunch catering at our offices! -Family-Friendly Company Events & Outings: We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties! -Medical, Dental, and Vision Coverage: We provide comprehensive healthcare benefits to keep you and your family healthy and secure. -Paid Time Off (Holiday/Vacation/Sick/Personal): Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs.

About Mason Technologies Inc.

-Began as a small low-voltage contractor and has since built a national reputation. -Supports tech-forward installations across the U.S. and abroad from a 40,000 sq ft warehouse in Deer Park and regional hubs. -Specializes in structured cabling, AV systems, data centre builds, wireless deployment, and unified security integrations. -Known for 24/7 tech service, earning trust from sectors like healthcare, education, and government. -Operates as a certified Woman-owned enterprise with a tight-knit, family-driven culture.

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