Customer Experience Specialist

Overview

Conduct in‑home roof consultations, guide customers, earn commission.

Key Responsibilities

• customer service
• home consultations
• roof inspections
• pricing guidance
• team meetings
• field travel

Tasks

-Deliver outstanding customer service from start to finish -Meet with homeowners for pre-scheduled, confirmed appointments (no cold calls) -Deliver 5-10 in-home consultations per week -Help homeowners make informed, confident decisions -Attend team meetings and ongoing training -Guide customers through roof inspections, options, and pricing -Field-based role (drive 30 - 90 mins to confirmed appointments)

Requirements

• crm
• communication
• ipad
• driver's license
• sales experience
• tech-savvy

What You Bring

-Tech-savvy (comfortable using tablets or CRM software) -Strong communication & presentation skills -Coachable, confident, and highly motivated personality -Reliable vehicle and valid driver's license -iPad required (purchase through us is available) -3+ years of outside sales or customer-facing experience

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Benefits

-Weekly pay structure -Paid training included -Average monthly earnings: $10,000-$18,000 -$125,000-$200,000+ per year (base draw + uncapped commission + bonuses)

About Southern National Roofing

-Founded with a vision to provide high-quality roofing solutions across various sectors. -Specializes in both commercial and residential roofing services, delivering long-lasting results. -Works on large-scale industrial roofing projects, ensuring durability and safety. -Has a strong reputation for its expertise in flat and pitched roof installations and repairs. -Offers specialized services such as waterproofing, maintenance, and emergency repairs. -Known for taking on challenging projects that require tailored roofing solutions. -Proud of a history filled with projects that exceed client expectations, from small to large enterprises. -Regularly delivers innovative solutions, using cutting-edge materials and techniques.

Sector Specialisms