Manager, Renewals Engagement

Description

• Actively engage with key decision-makers to ensure on time renewal contracts
• Manage all aspects of the renewals process and a team of renewals specialists
• Bring creative energy and innovation to the organization
• Responsible for managing a high volume in a fast-paced and dynamic environment
• Communicate risk clearly and early to internal stakeholders and take the lead in developing resolution strategies
• Refine and execute renewal strategies to proactively engage our customers to increase retention and decrease churn
• Track, analyze, and report weekly on Renewal metrics across the organization

Requirements

• Excellent communication, presentation (written and oral), and organization skills a must
• Proficiency in Salesforce and G-Suite
• Strong understanding of renewal software processes, strategies, and concepts
• Exceptional strategic, analytical, and decision making skills
• Ability to positively influence internal teams to drive customer success and retention
• 2-3 years of demonstrated success and experience in a SaaS organization
• An effective leader and delegator, being able to effectively prioritize your own activities as well as your team
• Demonstrable experience setting stretch goals and coaching a team to attain and retain top performance
• Proven leadership – coach, train, and lead team through any change

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance