Complaints Officer

Overview

Handle customer complaints, investigate, communicate, and resolve issues.

Key Responsibilities

• complaint handling
• customer guidance
• case investigation
• outcome resolution
• customer advocacy
• process improvement

Tasks

We’re looking for a Complaint Officer to deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case and reaching a fair outcome. You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.

Requirements

• customer communication
• stakeholder liaison
• complaint handling
• creative problem‑solving
• customer updates

What You Bring

If you’re confident talking with customers, stakeholders and colleagues at all levels and experienced in investigating complaints and finding creative solutions all while ensuring the customer’s kept in the loop, this could be the role for you.

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About Abri Group

-Founded with a vision to drive innovation in construction and development projects. -Has a proven track record of delivering residential, commercial, and industrial projects. -Specialises in providing solutions for complex infrastructure and transport systems. -Known for its agile project management and high-quality execution of large-scale developments. -Frequently collaborates with government bodies and private sector partners to enhance urban landscapes. -Combines cutting-edge technology with sustainable practices to deliver long-term value. -The company’s diverse portfolio includes high-rise residential buildings, commercial spaces, and infrastructural projects like roads and bridges.

Sector Specialisms