Data Insights Analyst

Overview

Analyze data, build dashboards, and drive insights for customer service ops.

Key Responsibilities

• a/b testing
• data governance
• tool integration
• dashboard development
• data analysis
• cross functional

Tasks

-Support cross-functional initiatives: Partner with Customer Service, Product, and Digital teams throughout project lifecycles—from strategy development to post-implementation evaluation. -Conduct A/B testing: Design and analyze experiments to evaluate optimization strategies and enhance digital experiences. -Serve as a digital analytics expert: Champion best practices in data governance, measurement, and analytics collection. -Integrate and manage analytics tools: Assist with tool configuration, onboarding, and data integration between systems. -Develop dashboards and reports: Create impactful visualizations and dashboards using Tableau or AWS QuickSight to communicate metrics to stakeholders. -Perform data analysis: Extract, manipulate, and analyze large datasets to identify trends, root causes, and actionable insights.

Requirements

• sql
• python
• aws
• tableau
• bachelor's
• mentoring

What You Bring

BEPC is seeking a highly skilled Data Insights Analyst to support our client’s Global Customer Service organization in Newark, NJ. This position plays a critical role in improving customer experience and operational performance through advanced analytics, reporting, and data-driven insights. The ideal candidate will leverage deep analytical expertise to evaluate digital engagement, optimize service operations, and support strategic decision-making across the organization. -Understanding of data concepts including ETL, data warehousing, and data quality processes. -Familiarity with A/B testing tools (Adobe Target, Optimizely). -Experience mentoring or guiding junior analysts. -Bachelor’s degree in Engineering, Business Analytics, Information Systems, Statistics, or a related quantitative field. -Basic proficiency in HTML, JavaScript, and CSS. -Knowledge of AWS technologies (Redshift, S3, DynamoDB). -Experience working within Customer Service operations or digital self-service platforms. -Proven ability to translate data into clear, actionable business insights. -Strong proficiency in SQL, Python, and Excel for data analysis. -Expertise in Adobe Analytics and visualization tools such as Tableau or AWS QuickSight. -5+ years of professional experience in analytics, including at least 1 year in digital analytics.

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Benefits

BEPC Inc., founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries such as technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We foster a collaborative, inclusive environment where employees can thrive. With competitive benefits, including medical, dental, vision, and life insurance, BEPC is dedicated to supporting both the personal and professional growth of every team member. Pay Range: $68.94–$93.27 per hour -Pay Range: $68.94–$93.27 per hour

About Bepc Inc. - Business Excellence Professional Consulting

-Evolving from a technical consulting boutique, it expanded into IT project management and global talent services across borders. -Typical engagements include cleanroom commissioning, software and equipment validation, SAP deployment, and process automation. -Specializing in life sciences, high-tech manufacturing, automotive, IT systems, and construction sectors. -Operates a Mexico division catering to automotive and medical device clients, delivering engineering, validation, and automation services worldwide. -Known for seamless integration of Lean/Six Sigma methodologies with technical consulting to optimize client operations.

Sector Specialisms