Service Coordinator

Overview

Coordinate HVAC service calls, dispatch crews, manage schedules, and ensure customer satisfaction.

Key Responsibilities

• repair scheduling
• tech assignment
• order review
• service calls
• billing corrections
• crew dispatch

Tasks

-Arrange for repairs that are needed for jobs that need to be scheduled, by setting up time and date with the customer, and coordinate with and others that are involved (cranes, deliveries and number Technicians) -Identify that the technician is the best person for the job that the customer needs -Review services work orders for spelling, grammar and correctness, rewrites as necessary -Speak with the customer, account managers, or technicians and creates service calls as needed -Corrects additional billings that were missed on service work order -Answer telephones and relay calls and messages -Schedule and dispatch work crew to the appropriate location according to customer's request, specification or needs

Requirements

• hvac
• buildops
• microsoft office
• problem solving
• dispatching
• map reading

What You Bring

-Geographical knowledge of the service area or map reading skills -Experience in HVAC or service industry strongly preferred -Capable of remaining patient and calm when dealing with frustrated technicians or clients -Maintains a professional but friendly and outgoing demeanor -Microsoft Office Suite skills a MUST -Strong problem-solving skills -Experience with BulidOps, a plus -Strong organizational and interpersonal skills, and able to work well within a team environment -3+ years of experience in dispatching

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Benefits

-Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances -Competitive Weekly Pay -Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More -Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans -Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program -Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability -Generous Referral Bonus of $2,500 per referral

About Str Mechanical

-Began with a focus on mechanical contracting and expanded services across multiple sectors. -Recognized for delivering high-quality mechanical services, including HVAC and plumbing. -Completed notable projects ranging from large-scale industrial developments to specialized residential systems. -Known for managing complex, multi-phase projects and coordinating with other contractors. -Committed to quality craftsmanship and maintaining strong client relationships for smooth project execution. -Provides essential services in energy and utilities to support sustainable infrastructure development. -Achieved steady growth through a culture of excellence and innovation in mechanical contracting.

Sector Specialisms