Enterprise Implementation Manager

Overview

Drive enterprise SaaS implementations, ensuring on-time launch and adoption.

Key Responsibilities

• workflow training
• launch deliverables
• technical meetings
• process documentation
• implementation planning
• adoption drive

Tasks

-Provide workflow and product training to end users, and collect feedback to share with Product teams -Serve as the single point of accountability for launch deliverables and cross-functional execution -Facilitate technical and non-technical meetings with customers, internal teams, and third parties -Document process templates, playbooks, and continuous improvement insights post-launch -Train and mentor junior implementation or onboarding team members (if applicable) -Drive internal alignment, status reporting, and resource planning across functions -Lead end-to-end implementation plans for enterprise-level customers, ensuring alignment with customer goals and timelines (stakeholder mapping, milestone design, risk mitigation, resourcing) -Led implementation of new workflows and successfully drove adoption across thousands of end-users

Requirements

• project management
• saas
• jira
• apis
• home insurance
• risk mitigation

What You Bring

-Strong project management skills — planning, dependencies, risk mitigation -Understand the Hover platform and product capabilities to effectively communicate the value to end users and senior management -5+ years in enterprise software implementation, onboarding, or professional services in SaaS -Anticipate and manage risks, dependencies, and escalations; course-correct proactively -Comfortable working ambiguously, making decisions, and driving alignment -Own launch success metrics (timeliness, user adoption, quality, retention handoff) -Excellent written and verbal communication across technical and non-technical audiences -Proven track record managing complex, multi-stakeholder launches -Experience with tools like Jira, Asana, or Smartsheet; and familiarity with APIs, integrations, or data pipelines (preferred) -In-depth understanding of the home insurance industry and the unique challenges associated with driving workflow changes within the industry -Prior exposure to subscription / SaaS metrics (adoption, churn drivers) -Experience in B2B SaaS scale-ups

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Benefits

-Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications -Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance -Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave -Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents -Mandatory Self-Care Days - A day set aside each month to allow employees to recharge -Compensation - Competitive salary and meaningful equity in a fast-growing company -Paid Time Off - Unlimited and flexible vacation policy

About Hover

-Founded with the mission to revolutionize the way construction surveys are conducted. -Offers digital surveying solutions that enable precise measurements and easy integration into design tools. -Focuses on creating accurate, scalable, and cost-effective solutions for construction and design teams. -Specializes in residential and commercial projects, providing data that enhances the building process. -Projects range from small residential builds to large-scale commercial developments, offering high-quality, actionable data. -Utilizes cutting-edge technology to streamline workflows and reduce the time and costs traditionally associated with surveying.

Sector Specialisms