Account Director, Utility

Overview

Lead account strategy and growth for utility customers, managing relationships & revenue

Key Responsibilities

• account planning
• customer relations
• solution delivery
• negotiations
• reporting
• team leadership

Tasks

-Achieve or go beyond order targets for the account. -Execute the strategic account process, including the delivery of business unit value propositions. -Create and maintain internal relationships with key business partners at all levels of the organization. -Act as focal point for problem resolution and monitor the Customer Complaint Resolution Process -Lead the development and implementation of the account plan and coverage plan including: executing an executive relationship strategy, prioritizing the opportunities, identifying a target for each solution element (project) and identifying the key personnel required (account and technical/project). -Become a valued, long-term strategic partner with the customer’s senior executives. -Leverage channels to maintain and improve customer satisfaction and to maximize revenue. -Monitor and maintain an awareness of all key Hitachi Energy/client activities, including the representation of client issues, needs and concerns throughout Hitachi Energy. -Execute the strategic account process. -Leverage Hitachi Energy’s rich technology to help solve the customer’s business issues in order to achieve competitive advantage and grow their bottom line. -Develop and maintain detailed knowledge of Hitachi Energy’ strategy, current and emerging solution capabilities and strategic direction for solution capabilities. -Plan, facilitate and conduct complex negotiations. -Provide regular reports, briefings and reviews as required using the agreed processes. -Consistently deliver solutions that are considered high impact, complex, strategic and high-value by both the customer and Hitachi Energy. -Engage with the business units to deliver the strategic account value propositions. -Develop and maintain detailed knowledge of the customer’s strategy, past purchasing behavior, organization including decision makers, influencers, sponsors and anti-sponsors. -Actively participate in the Account Director community to share ideas, expertise and lessons learned with other Account Directors and teams, to promote cross-Hitachi Energy learning and to identify new solution possibilities. -Identify local/specialist sales resources and ensure they are properly trained on the strategy and status of the account. -Assure that all transactions and relationships are carried on with high and unquestionable ethics and integrity. -Direct account solution projects and keep current via project communications / steering committee participation. -Make it easier to do business with Hitachi Energy. -Execute and coach using expert understanding of sales processes. -Drive growth in assigned account. -Mentor, Develop and grow your direct reports -Serve as a lynchpin within Hitachi Energy for the resolution of major customer issues. -Assume a people leadership role and facilitate team selling within a virtual organization. -Maximize the share of customer’s wallet for Hitachi Energy. -Manage the total customer relationship with Hitachi Energy. -Maximize the consistency of customer experience throughout all contacts with Hitachi Energy. -Lead the formation of capture teams and the development of Sales X-Ray -Be the window into Hitachi Energy for the customer and mobilize Hitachi Energy through access to both senior Hitachi Energy management and worldwide resources. -Manage resources to ensure successful enactment of the strategy and operational plan. -Develop the relationship between Hitachi Energy and the Strategic Account at all levels both within Hitachi Energy and within the customer. Initiate and maintain C-Level relationships.

Requirements

• bachelor’s
• mba
• 12+ years
• utility sales
• business acumen
• motivation

What You Bring

-Bachelor’s degree in a technical (engineering) or business discipline required. MBA preferred. -12+ years of experience preferred, including 5 years of selling to investor owned utilities. -Apply a high level of business acumen, including an understanding of the customer’s business drivers, industry, economic trends, issues and competition. -Must be able to motivate and influence others. -Experience with customers including sales, problem resolution, relationship building. -Strong business acumen. -Proven ability to work in a matrixed team environment.

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Benefits

-Salary range, based on experience and location: $167,400.00 - $251,000.00

About Hitachi Energy Ireland Limited

-Leads in energy management with pioneering technologies. -Focuses on renewable energy to drive cleaner and efficient power systems. -Provides solutions across energy generation, transmission, and distribution. -Operates in sectors including wind, solar, utilities, and transportation infrastructure. -Innovates in industrial automation with cutting-edge energy optimization systems. -Involved in electrifying remote regions for improved energy access. -Employs digital tools for data-driven grid improvements and performance enhancement.

Sector Specialisms