Senior Research Executive (Customer/Citizen Experience)

Overview

Support UK public services, utilities, and housing research from design to analysis and reporting.

Key Responsibilities

• data analysis
• research design
• client reporting
• quality assurance
• gdpr compliance
• client engagement

Tasks

-Undertake secondary research and support proposals and business development. -Support research projects that span UK public services, the utilities (e.g., Ofwat, Ofgem), and social housing sector, from design through to analysis and reporting -Advise on data analysis to generate actionable insights for clients that are relevant to their sector challenges. -Prepare and deliver high-quality client reports and presentations, making findings accessible and engaging. Quality & Compliance: -Maintain high standards of quality assurance throughout the research process. -Support the design and sign-off of research materials, including questionnaires, script checking, discussion guides, and sampling strategies. Data Analysis & Insight Generation: -Maintain up-to-date knowledge of sector trends, regulatory requirements, and best practice methodologies. -Training or coaching of junior team members, to support their development. -Build strong relationships with clients, understanding their challenges and delivering tailored insight solutions. Research Design & Methodology: -Ensure all research activities comply with GDPR and sector-specific data requirements. -Working closely with senior team members, you will help ensure the production of high-quality research materials, robust data quality, and insightful reporting, while also contributing to the management of project timelines and client expectations. Client Engagement & Sector Expertise: -Supporting all elements of research design, execution, client management, and reporting to deliver actionable insights -Quality check deliverables, ensuring data and reports are accurate. -Ensure all research materials and methodologies are robust, compliant with sector standards, and tailored to client needs.

Requirements

• utilities
• customer experience
• data analysis
• research methodologies
• 2-3 years
• housing

What You Bring

-Utilities: Understanding of regulatory research for Ofwat (C-Mex, D-Mex), Ofgem (Esat), or water/energy sector clients. -Strong interpersonal skills and the ability to work collaboratively and with own initiative. -Customer experience research with UK public sector clients, including survey design, fieldwork management, and insight reporting and presenting for central government, local government, public agencies, and regulatory clients. -Ideally at least 2-3 years’ experience working in a research or insight role, with an understanding of different research methodologies. -A genuine desire to provide solutions to clients and deliver impactful research. Desirable Experience -Housing: Experience with tenant or leaseholder surveys, Tenant Satisfaction Measures, or transactional surveys for social housing providers. -Demonstrate subject matter expertise for customer experience research in housing, utilities, and public services. -Experience of large-scale customer experience tracking studies. -Numerate, with experience in data analysis and interpretation. -Able to thrive in a fast-paced environment, taking on challenging tasks and learning rapidly.

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Benefits

-Ongoing personalised development path training and development -Hybrid working -A flexible benefits programme including the option to buy additional holidays, payroll giving, cycle to work and private health care

About Rsk Group

-Headquartered in Cheshire, the business serves critical sectors like water, energy, infrastructure, environmental consultancy and civil engineering. -Projects range from river culvert surveys to solar farm biodiversity studies and large‑scale water treatment facilities. -Known for high‑profile acquisitions—like Black & Veatch’s UK/Asia water arm and WysePower site‑services—which broadened its technical scope. -Also operates specialist units in geoscience, marine environmental engineering, research and on‑site technical delivery.

Sector Specialisms