Launch Manager

Overview

Guide customers through onboarding, implementation, and training for Miter SaaS.

Key Responsibilities

• data migration
• customer consulting
• project management
• product collaboration
• training delivery
• troubleshooting

Tasks

-Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness -Take Home Assignment // Implementation Presentation -Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs -Proactively manage the full implementation process for your book of business, providing visibility into project status and risk -Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster -Provide training and product guidance to employers and brokers throughout the implementation process -Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer

Requirements

• communication
• problem solving
• saas
• project management
• organizational
• customer-first

What You Bring

-Excellent written and verbal communication skills, able to simplify complex concepts for non-experts -Recruiter Screen -Strong problem-solving skills and ability to adapt when priorities shift -3+ years of SaaS implementation/onboarding, consulting or project management experience -Proven ability to manage multiple projects and stakeholders simultaneously -Detail-oriented with exceptional organizational skills -Customer-first mindset with high empathy and ownership

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Benefits

-Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. -401(k) Retirement Plan: Company-matched contributions to help you plan for your future. -Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. -Learning & Development: We offer every employee an annual educational allowance to explore external professional development. -Community: Multiple company-wide and team-specific offsites per year. -Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. -Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. -Unlimited PTO: Take the time you need to recharge and be your best self.

About Miter

-Founded in 2021 in San Francisco, Miter set out to modernize construction by replacing outdated back‑office tools with a unified, cloud‑native platform. -Specialists in construction sector HR and finance, Miter combines HCM, field operations, benefits and learning modules tailored for contractors. -Supported by integrations with major construction ERPs like Sage, NetSuite, Acumatica and field tools including Procore and HCSS, the platform unifies people, projects and payments. -Miter’s standout fact: its remote‑friendly US‑based support and “white‑glove” onboarding deliver fast onboarding and same‑day responses.

Sector Specialisms

Interview Process

-recruiter screen -hiring manager interview with manager -launchteam round interview with head of launch -take home assignment // implementation presentation -final leadership interview