REGIONAL DIRECTOR

Overview

Leads regional facility management operations, ensuring safety, profitability, and client satisfaction.

Key Responsibilities

• financial forecasting
• account auditing
• client reporting
• contract compliance
• business planning
• employee relations

Tasks

-Interfaces proactively with all managers and support departments to obtain best results for all concerned. -Monitor work standards, customer service delivery and work flow. -Provides recognition for employee when programs are implemented with success. -Promotes teamwork within the region. -Aligns proposed scope changes to meet financial goals and savings initiatives within client contracts. -Participate in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels. -Assist in customizing programs to meet each account's unique needs as required. -Promotes client awareness of program alternatives and the availability of corporate resources. -Responsible for correct and fair wage and benefit administration. -Monitors and audits the accounting and control process within the account(s). -Maintains an awareness of the competition and market conditions internal and external to the accounts and districts. -Accountable for selection of management personnel in the region. -Develops financial forecasts and balances programs and resources for account(s). -Visits assigned account locations on a regular basis to ensure standardization and the sharing and exchange of ideas occurs. -Provides opportunities for advancement and other developmental experiences for successful managers and maintains a succession plan. -Reviews and analyzes financial statements, weekly operating reports and other financial results. -Encourages employee creativity and innovation. -Ensures that all buildings and facilities in the region are operated and maintained in a first class condition. -Accountable for accuracy and timeliness of financial data and statistics. -Monitors and ensures compliance with the provisions of client contracts. -Monitors client communications effectiveness including communicating the benefits of maintaining Eurest Corporate Services as the services management provider. -Maintains and supports client satisfaction at a level that ensures account retention. -Responsible for attainment of financial goals for the account(s). -Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner. -Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients. -Represents the corporation both professionally and ethically at all times. -Responsible for compliance with all human resource policies and procedures by all employees within the region. -Responsible for implementation of an effective employee relations program through the region. -Assist in developing and monitoring a regional/unit business plan and reporting to clients as needed

Requirements

• microsoft office
• bachelor’s degree
• 7+ years
• ifm services
• contract administration
• leadership

What You Bring

-Recognizes the importance of effective leadership in meeting and targets set forth in the region's performance plan. -Ability to communicate effectively in written formal and oral presentations from hourly staff to CEO level. -Must exhibit self-initiative, accountability, flexible and good leadership skills as well as political savvy. -7+ years of experience at a management level in areas of soft services, facility services, property management, engineering, food services, or building maintenance. -Demonstrates and promotes corporate culture, values and management philosophy. -Full comprehension of the Master Services Agreement and all SOW’s for contracted services. -Recognizes the need for and demonstrates good communication and listening skills with clients, customers and employees. -Has firm understanding of contracted IFM services and expertise or vast experience managing soft services, hard services, food services, vendor contracts, and operational compliance. -Must be proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook. -Above-average time management skills. -Must possess a thorough knowledge of contract administration and office procedures. -Must understand and conceptualize working knowledge of IFM services to meet established goals and objectives. -Demonstrates a proactive and enthusiastic attitude in striving for and meeting all business goals and objective. -Ability to maintain organization and control in an ever-changing environment. -Bachelor’s degree required (or equivalent formal education) in Engineering, Building Mechanics, Facility Management, Property Management, Business Management, Business Administration, or related fields. -Ability to multi-task and establish priorities.

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Benefits

-Paid Parental Leave -Disability Insurance -Employee Assistance Program -Flexible Spending Accounts (FSAs) -Paid Time Off -Commuter Benefits -Retirement Plan -Identity Theft Protection -Discount Marketplace -Life Insurance/ AD -Pet Insurance -Health and Wellness Programs -Holiday Time Off (varies by site/state) -Personal Leave -Associate Shopping Program

About Esfm® Usa

-Founded with a focus on providing efficient, high-quality facilities management services across various sectors. -Offers a comprehensive range of services, from janitorial and maintenance to specialized facilities management solutions. -Notable for delivering tailored services in industries such as industrial, commercial, residential, and energy. -Works with clients to optimize building operations, ensure cleanliness, and reduce operational costs. -Experienced in managing complex and large-scale projects, focusing on sustainability and long-term value. -Has a strong presence in both public and private sectors, delivering customized solutions that exceed client expectations.

Sector Specialisms