Inside Salesperson-EN

Overview

Sell products, process orders, provide pricing/technical info, and resolve customer issues.

Key Responsibilities

• order processing
• pricing info
• technical support
• product promotion
• customer resolution
• feedback reporting

Tasks

Reporting to the Business Centre Manager, the Inside Salesperson sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner. -Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.; -Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards; -Responds to the customer's inquiries in a timely manner; -Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs; -On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager; -Promotes focus product items to generate incremental sales; -Proactively suggests associated and/or alternate products as needed; -Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

Requirements

• english
• industry experience
• product knowledge
• people skills
• ms office
• customer service

What You Bring

-Good English communication skills written and spoken -One (1) to three (3) years of industry experience preferable, or a combination of relevant professional training and experience; -Knowledge of products and services sold within our market; -Demonstrated people skills; -Good knowledge of MS Office (Word, Excel, Outlook). -Excellent organizational skills; -Must be customer service driven;

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Benefits

We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making. -Years of Service Recognition Program. -Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP). -Postsecondary Scholarship Program for our employee’s children. -Flexible group insurance plan customizable to your needs. -A strong national network offering real opportunities to grow: our people make the difference. -Charging terminals available at our facilities. -Group RRSP with employer contribution and TFSA. -Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.

About Guillevin

-Specialises in electrical, automation, data‑communications and renewable‑energy product distribution. -Works with top manufacturers to deliver smart, energy‑efficient solutions to commercial and industrial projects. -Typical projects include lighting systems, control panels, cabling infrastructure and safety‑equipment rollouts. -Distinctive decentralized model empowers regional centres while ensuring nationwide operational strength.

Sector Specialisms