HVAC Operations & Maintenance Site Supervisor

Overview

Oversee O&M contracts, manage staff/contractors, schedule maintenance, ensure compliance, satisfaction.

Key Responsibilities

• maintenance tracking
• job planning
• procurement
• inventory management
• safety inspections
• management reporting

Tasks

-Conflict Resolution: Raise any conflicts or issues that arise within the team or with external contractors to management. -Safety and Compliance: Conduct regular safety inspections and ensure that all operations comply with health and safety regulations. -Purchase Orders: Arranges purchase orders with the assistance of the back-of-house team, following the back-of-house process. -Monthly Reports: Prepares periodic monthly reports and payment adjustment reports. -Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and ensure high levels of customer satisfaction. Participate in continuous customer satisfaction improvements. -Meeting Coordination: Coordinates daily/weekly meetings with facility maintenance management to develop the next day/week’s schedule, reviews the status of scheduled work orders, and discusses new, incoming work orders. May be required to produce meeting minutes. -Strategic Planning: Participate in maintenance and life cycle planning to align operational goals with the overall objectives of the organization. -Maintenance Tracking and Documentation: Administers the preventative and demand maintenance tracking and documentation. -Contract and SLA Management: Assist management to ensure effective vendor support contracts are in place to procure materials and/or contracting services. -Job Planning and Estimation: Plans and estimates job requirements for preventative maintenance, service, and project activities, including the number/type of O&M staff to be assigned and the number of man-hours per task. -Training and Development: Ensure that all team members receive the necessary training and development opportunities to perform their tasks effectively. This can include organizing training sessions and tracking progress. -Management Reporting: Generates and provides management reports on topics such as overtime, sick time, work backlog, equipment repair history and cost, trouble calls, work orders, and customer satisfaction. -Periodic Monitoring and Reporting: Coordinates with site staff, contractors, and helpdesk to collect information for the monthly periodic monitoring and payment adjustment reports. -Performance Management: Regularly review and assess the performance of team members, providing feedback and implementing performance improvement plans when necessary. -Emergency Response: Assist with development; implementation and training of emergency response plans to manage unexpected situations, and actively priorities and participate in Emergency Response events -Customer Demand Work Requests: Receives and coordinates all customer demand work requests. -Professional Communication: Performs professional written communication liaising between O&M staff, contractors, and the service requesters or other service representatives. -Resource Planning: Identifies resources and materials required to execute demand and preventative maintenance. Verifies the availability of those resources prior to scheduling the work or arranges for appropriate alternatives. -Assignment of Work: Assigns demand events and preventative maintenance to the appropriate O&M staff or contractors, reviews scope and frequency of assignments with the CBM, and makes changes where required. -Process Improvement: Continuously evaluate and improve operational processes to enhance efficiency and effectiveness. -Demand Events Review: Conducts daily review of demand events to ensure consistent classification. -Quality Control and Compliance: Assists with adherence to quality control and compliance procedures. Monitors and manages all processes and documentation to ensure regulatory and other compliance contractual obligations are maintained. -Budget Management: Work with the management and finance to monitor operational costs, ensuring that expenditures are within the allocated budget and identifying cost-saving opportunities. Ensure vendors have valid purchase orders and invoices match POs. -Inventory Management: Oversee inventory levels and ensure that all necessary materials and equipment are available when needed. -Procurement and Inventory: Procures services, parts, and all equipment requested by the site and maintains minimum critical spares levels supported by the back-of-house team. -Scope and Priority Communication: Communicates with site staff to determine the total scope of work and priority of the work to be performed. Schedules staff to meet the completion timeline, including status updates and final closeout.

Requirements

• project management
• leadership
• ms sharepoint
• bachelor's
• problem solving
• operations management

What You Bring

-Project Management Skills: Strong project management skills, including the ability to plan, execute, and oversee projects effectively. -Leadership Skills: Leadership and team management skills, with the ability to motivate and guide staff. -Operational Knowledge: Good working knowledge of operational procedures and policies. -Customer Service Orientation: A strong focus on customer satisfaction and the ability to handle customer feedback effectively. -Education: A high school diploma with relevant certification and experience required. A bachelor’s or associate’s degree in operations management, business management, or a related field is advantageous. -Communication Skills: Excellent written and verbal communication skills for liaising with staff, contractors, and Client representatives. -Problem-Solving Skills: Strong problem-solving abilities to address and resolve issues efficiently. -Time Management: Effective time management skills to ensure timely completion of tasks and projects. -Analytical Skills: Ability to analyze data and generate reports to identify areas for improvement. -Experience: Proven work experience in operations management or a similar role is essential. -Compliance Knowledge: Understanding of health and safety regulations and client compliance requirements. -Technical Skills: Proficiency in using relevant MS SharePoint software and tools for all business operations and the ability to efficiently master new software application needed to perform duties. -Organizational Skills: Strong organizational skills and attention to detail to manage multiple tasks and priorities.

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About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms