Service Design and Transition Lead

Overview

Lead design and transition of OT/IT services, ensuring readiness, security and compliance.

Key Responsibilities

• service design
• transition planning
• operational readiness
• service assurance
• support modeling
• risk mitigation

Tasks

-Translate technical designs (ODS, IDS, architecture blueprints) into practical service design deliverables and support models. -Develop and manage transition plans that minimise operational disruption and maintain compliance with NIS Regulations and industry standards. -Lead service design and transition for OT and IT services, ensuring operational readiness, security, and regulatory compliance. -Collaborate and govern across teams to ensure end-to-end service assurance, risk mitigation, and continual improvement within the service management framework. -Define and document service support models for OT systems and digital platforms, including incident response, maintenance, and third-party engagement.

Requirements

• itil v4
• service design
• ot integration
• scada
• supplier management
• stakeholder engagement

What You Bring

-Deep knowledge of ITIL v4 practices, especially Service Design, Transition, and Continual Improvement. -Proven experience delivering service design and transition in regulated or critical infrastructure sectors (e.g., utilities, energy, manufacturing). -Strong understanding of Operational Technology (OT) environments and IT/OT integration (e.g., SCADA, substation automation, control systems). -Skilled in translating technical designs into practical, supportable service models and managing third-party suppliers/integrators for service accountability. -Excellent stakeholder engagement and communication abilities with a strategic, analytical mindset focused on operational impact and practical solutions.

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About Sse Plc

-SSE is a pioneering force in the energy sector, committed to delivering sustainable energy solutions. -Founded with a vision to revolutionize the energy landscape, SSE has grown into a major player in both energy generation and infrastructure development. -With a focus on wind, solar, and other renewable energy sources, SSE has consistently led the way in sustainable energy production. -The company is known for undertaking large-scale projects, including renewable energy plants and energy transmission networks. -SSE also plays a significant role in infrastructure development, working across multiple sectors including utilities, transport, and commercial sectors. -A standout achievement for SSE was the completion of one of the largest offshore wind farms in Europe. -The company’s dedication to reducing carbon emissions and contributing to the global shift toward clean energy is evident in its portfolio of green projects. -SSE’s expansion into international markets has further solidified its position as a leader in the renewable energy space.

Sector Specialisms

Security Clearance

-criminality check required -credit check required