Service Engineer, PD

Description

• Provide the necessary support to fully implement and sustain the QMS
• Engage, direct, and support individuals contributing to the QMS
• Analyse complex engineering problems and offer effective resolutions
• Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
• Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
• Implement the process approach and risk-based thinking
• Collaborate with cross functional teams within Engineering, Sales, and Product
• Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
• Ensuring the QMS meets its goals
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
• Interact with all engineering disciplines, project engineer and clients
• Communicating to the organization the importance of conforming to QMS requirements
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires
• Identify and isolates equipment start-up malfunctions and takes corrective action
• Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
• To be committed & responsible for Quality Management System:
• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc

Requirements

• Experience in handling tools and equipment used electrical testing. (E.g Primary Current Injection Test set, Secondary Injection Test set, Contact Resistance, Insulation Resistance Test set, Dielectric withstand test set)
• Hands-on experience of electrical SWBD and system assembly & installation.
• On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance