Customer Experience Coordinator

Overview

Support CX improvements, reporting, workshops, and data accuracy for BlueScope Distribution.

Key Responsibilities

• process change
• tech enhancement
• data accuracy
• report prep
• workshop coordination
• trend monitoring

Tasks

This role plays a key part in supporting the improvement of customer experience across all touchpoints of the customer journey. You’ll be joining a collaborative and forward-thinking team, where your insights and contributions will help shape the future of customer experience in our business. -supporting the rollout of initiatives to transform customer experience across all points of the customer journey -Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. -supporting the development and implementation of process changes and technology enhancements to improve both Employee Experience (EX) and Customer Experience (CX) -preparing reports to drive insights for strategic decision-making -driving initiatives to ensure customer data is consistently accurate and well-maintained -coordinating workshops and training sessions to share information, collect insights, and inform change management plans -monitoring trends and flagging areas for improvement

Requirements

• customer service
• communication
• stakeholder engagement
• analytical
• cx technologies
• digital platforms

What You Bring

-experience in customer service or a related field -Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing. -excellent communication and stakeholder engagement skills -an analytical mindset with the ability to interpret data and generate insights -a strong understanding of CX technologies and digital platforms

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Benefits

Based in our Westall office in Clayton South, you’ll have access to free on-site parking and health and wellbeing initiatives including Fitness Passport and our Employee Assistance Program (EAP). At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. -Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.

About Bluescope

-Delivers innovative steel solutions across various industries. -From infrastructure to energy, its legacy has shaped industries worldwide. -Offers a diverse range of products and services for building, roofing, and steel applications. -A key player in energy, infrastructure, and transportation sectors. -Committed to research and development for top-quality products. -Steel products are integral to iconic global infrastructure projects.

Sector Specialisms