Helpdesk Operator

Overview

Provide helpdesk and admin support across contracts, managing tasks, SLAs and reports.

Key Responsibilities

• contract management
• sla monitoring
• invoice processing
• helpdesk support
• data integrity
• kpi reporting

Tasks

-Administer third-party and supplier contract periods, ensuring timely alerts for reviews and renewals -Monitor and manage SLAs to minimise penalty deductions and ensure contractual compliance -Communicate effectively with clients, stakeholders, subcontractors, and suppliers to maintain strong working relationships and resolve queries promptly -Raise and issue client invoices in line with contract terms and timelines -Support managers and team members with contract administration and general coordination -Provide responsive helpdesk and administrative support across different contracts, ensuring tasks are logged and tracked accurately -Maintain accurate records using internal IT systems and ensure data integrity across platforms -Compile and present periodic reports and KPI data to support performance tracking and decision-making

Requirements

• call centre
• customer service
• problem solving
• uk licence
• reactive maintenance
• teamwork

What You Bring

-Demonstrate a professional telephone manner -Experience in a call centre environment/and or a background in repairs -Provide excellent customer service and problem-solving skills -Adapt to the needs of different contracts, prioritising tasks and managing workload effectively -Work effectively as a team and independently -A full UK driving license -Demonstrate an understanding of reactive maintenance and service level agreements

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Benefits

-Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. -Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! -Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. -25 days annual leave plus bank holiday

About Mears Group Plc

-Rapid growth through acquisitions and organic expansion. -Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services. -Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation. -Builds affordable homes, handles capital works, and offers full lifecycle facilities management. -Strategic acquisitions have shaped its full-service housing platform.

Sector Specialisms

Visa Sponsorship

-mears does not currently offer visa sponsorship; candidates must have entitlement to work in the uk.

Security Clearance

-roles are subject to relevant background, identity & security checks before employment.