Customer Experience Specialist

Overview

Manage resident inquiries, leasing, and community events to deliver exceptional living experiences.

Key Responsibilities

• waitlist management
• property inspection
• move‑out inspection
• market survey
• outreach advertising
• resident renewal

Tasks

-Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies -Follow up with all qualified prospects, in accordance to our company Exceptional Living policy. -Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy. -Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed. -Create, coordinate, attend and assist with Lifeworks events and activities as required -Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities. -Responsible to renew residents at end of lease terms where required. -Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software. -Create Exceptional Living experiences during every customer and resident encounter. -Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions. -Conduct Market Surveys to compare competition weaknesses and advantages. -Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries.

Requirements

• customer service
• leadership
• ms office
• high school
• driver’s license
• lease knowledge

What You Bring

-Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred -Strong people management and leadership skills -Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries. -Experience in Microsoft Office – Outlook, Word Excel -High School diploma or GED required. -Solid interpersonal, customer relations and communication skills -Possession of a valid state issued Driver’s License and safe driving record are required. -Understand company software usage and policies.

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Benefits

-401K plan with employer matching -Robust PTO to include, sick, floating holidays, vacation, and personal days -Company paid life insurance -Health, Flexible Spending and Dependent Care Accounts -2 Volunteer Days per year -Medical and Dental Insurance 1st of the month following employment -Discretionary bonuses -Company paid short-term and long- term disability, parental leave.

About Balfour Beatty Communities

-Gained prominence through a long-standing partnership with the U.S. Department of Defense, managing housing at multiple locations. -Portfolio includes multifamily rentals, student accommodations, and on-base family homes for complex projects. -Beyond property management, the company excels in development and adapting to investor needs.

Sector Specialisms