Call Centre Operative

Overview

Phone-based client support and scheduling for logistics operations.

Key Responsibilities

• data entry
• equipment care
• field liaison
• survey monitoring
• issue logging
• report production

Tasks

-Enter all task details onto the company system promptly and accurately. -Ensure proper use and care of equipment and materials related to the role. -Liaise with field teams regarding logistical or onsite issues, such as access or location concerns. -Monitor urgent surveys to ensure prompt processing and communication. -Process jobs and follow up on client queries to ensure clear, timely resolutions. -Log all non-conformities and complaints accurately on the system. -Assist with the booking and confirmation of jobs, ensuring accuracy and efficiency. -Ensure that reports from the field are returned in line with client service-level agreements. -Support the Logistics Manager with commercial administration tasks. -Follow all relevant health and safety and quality management procedures. -Support the Logistics Manager in producing operational and commercial reports. -Communicate with clients primarily over the telephone, as well as by email.

Requirements

• resilience
• communicator
• organised
• software savvy
• problem‑solver

What You Bring

-Able to remain calm and efficient under pressure -A confident and professional communicator, especially over the phone -Highly organised with strong attention to detail -Comfortable with internal systems and open to learning new software -A natural problem-solver, quick to address challenges as they arise

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Benefits

-Free eye test every 2 years -Pension scheme -Free on-site parking -Annual leave entitlement: 25 days per annum + Bank Holidays -Company Sick Pay Scheme -Reward Gateway - Exclusive discounts at 100s of retailers

About Hsl Compliance

-From a first contract in 1976 to now operating in the UK and Ireland, its growth has been driven by strategic acquisitions. -Their teams deliver over 120,000 planned compliance visits annually, tackling water hygiene, asbestos, fire safety, occupational hygiene, and accredited training. -Typical projects include Legionella risk assessments, asbestos surveys, fire risk assessments, air-ventilation validation, and boiler water treatment. -Expansion highlights include integrating Northern Ireland’s CTS in 2023, fire & air specialist RJ Urmson in 2024. -They sponsor local football clubs and staff-run charity efforts like marathon fundraising, reflecting community engagement.

Sector Specialisms

Security Clearance

-employment offers subject to satisfactory references and pre‑employment checks.