First Line Support

Overview

Provide first line IT support, handling tickets, user accounts and asset management.

Key Responsibilities

• user management
• servicenow logging
• asset management
• license renewals
• database maintenance
• customer interaction

Tasks

-Creating/deleting/updating of user accounts -Taking and logging of calls on ServiceNow -Create and manage IT internal business procedures as guided by the IT team -Manage and chase IT assets (Laptops, PCs, Smartphones, Printers etc. from staff who have left etc) -IT ordering including renewals of licenses and software agreements authorized by the IT Director -Manage starter/leaver process from an IT perspective -Maintain Asset and software database -Maintain department procedures/processes/forms etc (User creation etc –Guided by the IT Team) -Scanning of order forms/user forms and other important documents -Control and match invoices and scan all documentation -The role will also need to regularly interact and interface with, Internal and External Customers, CDS, Client IT Teams, Rail UK IT Management/leadership team and Third party suppliers/partners. -Update and maintain software license database

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About Colas

-A global leader in the construction and maintenance of transport infrastructure. -Expertise spans across sectors including roads, railways, airports, seaports, and urban development projects. -Significant focus on road construction and maintenance, from local roads to major highways. -Active in railway sector, involving design, construction, and maintenance of rail networks, including high-speed lines, conventional tracks, and urban transport systems. -Specializes in waterproofing solutions to protect buildings and structures from water damage. -Engages in production and recycling of construction materials, contributing to a more circular economy in the construction industry.

Sector Specialisms