Repairs and Maintenance Scheduler

Overview

Schedule and coordinate repairs/maintenance, manage resources and customer appointments.

Key Responsibilities

• appointment scheduling
• emergency works
• real-time data
• resource management
• repair coordination
• work scheduling

Tasks

-Make appointments with customers and schedule emergency works -Ensure our systems contain accurate, real-time information including maintenance works required on our customers’ homes and highlighting where job volumes exceed available resources so we can take appropriate action -Coordinating and scheduling our repairs and maintenance works, so our trade operatives know each day what they need to do

Requirements

• workforce planning
• scheduling
• detail oriented
• microsoft office
• customer service
• multitasking

What You Bring

-Experience working in a fast-paced Repairs and Maintenance team using workforce planning systems -Brilliant knowledge of repairs and maintenance activities for trades with experience in scheduling repairs and maintenance activities such as responsive, planned and cyclical work programmes -An eye for detail (let’s hope you spot no typos here), great at organising, planning, meeting deadlines and able to multitask -Able to use technology for planning and scheduling work using systems and Microsoft Office as well as collaborating with other colleagues. -Excellent customer service skills to manage changing priorities.

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Benefits

-This is a hybrid role meaning that you'll work from home as well as our office which is in Belmont, Durham from 2 days per week -800+ discounts on shops, holidays, days out, tech and more -Matching pension contribution (up to 7% and life insurance of 3x basic salary) -34 days leave, rising to 39 (this includes bank holidays and a “me day”) -Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more -Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

About Home Group

-Founded with a vision to transform lives through safe, secure, and affordable homes. -Provides housing, care, and support services, specializing in helping vulnerable individuals. -Operates across multiple regions in the UK, focusing on residential and healthcare sectors. -Known for innovative solutions, including supported housing and social care integration. -Collaborates with local authorities, charities, and healthcare providers to maximize impact. -Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs. -Continues to expand its reach with a focus on enhancing community well-being and individual independence.

Sector Specialisms