Customer Service Representative (CSR)

Overview

On-site CSR handling phone, email, in‑person service, product selection, orders, and logistics.

Key Responsibilities

• sales processing
• order management
• logistics coordination
• customer service
• showroom maintenance
• inventory monitoring

Tasks

-Retrieve and bring product samples to customers in the showroom -Assist customers in selecting the appropriate products for their needs. -Maintain marketing materials for easy customer access. -Follow up with customers on quotes, inquiries, and sales opportunities. -Accurately maintain customer contact information and transaction records. -Stay informed about company products and services. -Process sales transactions, payments, and generate sales orders. -Collaborate with Sales Representatives to keep account transactions and inventory up to date. -Answer inbound sales calls and proactively make outbound calls. -Create shipping orders and packing lists. -Schedule deliveries and coordinate logistics for material shipments. -Ensure showroom displays are maintained to the highest standards. -Provide exceptional customer service through phone, email, and in-person interactions. -Support trade customers by understanding their project needs and recommending suitable MSI materials. -Monitor stock levels to ensure efficient processing of customer orders. -Address customer issues related to transactions, deliveries, and products -Build and nurture strong customer relationships. -While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.

Requirements

• pcs
• multitasking
• communication
• spanish
• ms office
• customer service

What You Bring

-Proficient with PCs and navigating a multi-window environment. -Proven ability to manage multiple tasks simultaneously. -Strong communication skills with a positive, solution-oriented approach. -Bilingual (Spanish) preferred. -High School Diploma required; some college coursework preferred. -Attentive to customer needs and details. -Strong math skills and the ability to perform quick calculations. -Intermediate skills in MS Outlook, Word, and Excel. -The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision. -Minimum of 1 year of customer service experience.

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Benefits

-Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests -Paid Time Off -Referral, Holiday, and Annual Bonuses -Annual pay increases -Traditional and Roth 401(k) plans with company matching contributions -Tuition Reimbursement -Charitable donation matching programs -Medical, Dental, and Vision Insurance -Company-paid Life Insurance -Company-paid Short Term and Long Term disability

About Msi

-Provides top-tier materials for both residential and commercial projects. -Wide selection of natural stone, quartz, porcelain, and other surfacing products. -Works on large-scale projects, from luxury homes to commercial properties and retail spaces. -Products featured in a variety of architectural styles, providing timeless beauty and functionality. -Headquartered in the United States but serves customers globally, offering personalized service and logistics. -Committed to quality and customer satisfaction, becoming a trusted partner in the construction industry.

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