Lettings Officer

Overview

Quickly let residential properties, minimizing voids and rental loss while managing tenant onboarding.

Key Responsibilities

• system setup
• data loading
• lease signing
• risk assessment
• statistical reporting
• partner liaison

Tasks

-Ensure that post lettings that hand over packs are completed and the property is setup appropriately on the system for rent and property related services. -To support the Lettings Manager and team members in ensuring regular reviews of the Lettings service takes place, including seeking feedback to continually improve the service provision. -To actively seek opportunities for service development, including supporting the Lettings Team Leader in reviewing best practices, benchmarking, and forming operational links with other organizations and partners that benefit customers and enhance service delivery. -To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy. -are aware of and adhere to any specific instructions and use personal protective equipment where -To ensure that all properties that are ready to let are let to customers as quickly as possible minimising void rental loss to Tuath. -To work as a team in providing a responsive and effective lettings service including all residential social and affordable lettings, delivering to external and internal customers, including signposting and working with other providers and partners. -Working together ensure that losses are minimised through ensuring that the reletting -Provide statistical data, information, and testimonials for annual report. -Handover to the Housing Officer to undertake the viewing and sign-up. -Ensure that team members are aware of any risks associated with their role, adhere to any specific -Attend meetings with partners regarding Allocations/Lettings/Homelessness as required. -Supporting service delivery to meet lettings target times. -Oversee the co-ordination of any management move cases in accordance with Tuath policy and procedure. -Identify applicants with specific needs or that represent risk, liaising with the Housing Services and Tenancy Sustainment Team to provide a holistic onboarding journey. -Ensure the Customer Voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard -Provide general advice to residents, partner agencies and staff on enquires about the letting of empty properties and relevant processes -Provide input into the Operational plans. -Signing of leases and tenancy agreement s -when properties will be ready for the tenancy to commence, reducing rent loss for the organisation. -Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required. -Take personal responsibility and ownership of the customer experience from Pre-Tenancy through to Letting within your locality. -Conduct eligibility interviews with prospective residents to assess applications against suitability criteria and organising affordability assessments. -Manage and organise all paperwork for new lets and re-lets, including gathering all required information from prospective residents, loading data into the relevant system. -Ensure all appropriate health and safety risk assessments are in place and making sure colleagues -To work in partnership to ensure the delivery of co-ordinated services across all localities and across tenures working with the CREL team to ensure high levels of customer satisfaction. -Ensure a high level of customer service is provided to both internal and external customers -instructions, and use personal protective equipment where required. -In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement. -Be pro-active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery. -Ensure that customers are properly advised on the use of landlord supplied appliances and health and safety in the home including ensure they're provided with appropriate certification. -Carry out pre tenancy assessments for incoming customers, based on affordability and Garda checks ensuring that potential customers are tenancy ready. -Ensure that properties are presented to the relevant Local Authority on time with accurate information relating to tenure, rents and service charges. -Prepare offers of tenancy and make any tenancy adjustments as appropriate. -Liaising with external partners to ensure that customers are kept well informed with regards to

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About Tuath Housing Association

-A key player in the social housing sector, specializing in providing secure, sustainable homes for individuals and families. -Focus on community-building, ensuring properties not only offer shelter but foster a sense of belonging and support. -Projects range from new home development to refurbishment and management of existing properties. -Expanded footprint across Ireland to benefit more communities with affordable housing. -Partnerships with local authorities, private developers, and stakeholders to achieve housing goals. -Innovative approach with modern construction techniques and sustainable design. -Committed to a future where everyone has access to affordable, quality housing in their local communities.

Sector Specialisms