Service Operations Coordinator

Overview

Coordinate service work orders, track finances, and support workshop operations.

Key Responsibilities

• billing reporting
• invoice reconciliation
• swo management
• quote processing
• workshop ops
• safety compliance

Tasks

-Prepare clean, accurate billing and reporting within 5 days of job completion -Support Accounts Receivable inquiries and coordinate resolutions -Assist with workshop organization, quality control, and process improvements -Invoice and reconcile service orders, resolving discrepancies proactively -Contribute to staff development through cross-training and growth plans -Communicate with internal and external stakeholders to drive efficiency and collaboration -Carefully review and process quotes and orders to ensure accuracy -Open and manage service work orders (SWOs) with precision and follow-through -Ensure compliance with safety, cost management, and customer satisfaction goals

Requirements

• erp
• microsoft office
• technical drawings
• supply chain
• customer service
• problem solving

What You Bring

-Negotiation and problem-solving skills with a proactive approach to challenges -Reliable, self-directed, and motivated; able to work independently with minimal supervision -Record and track technician time, travel expenses, and project details -Associate’s or Bachelor’s degree in supply chain, technical science, or related field OR 3+ years of related work experience -Flexible and resilient under shifting priorities, deadlines, and pressure -Experience with ERP systems and proficiency in Microsoft Office (Excel, Word, PowerPoint) -Strong customer service orientation with excellent communication skills -Technical knowledge of maritime or energy industry (preferred) -Ability to read and interpret technical drawings (standard and metric) (preferred) -Strong organizational skills with the ability to manage multiple priorities simultaneously

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Benefits

-401(k) Retirement Plan with Company Match -Employee Assistance Program (EAP) -Paid Time Off (PTO) and Paid Holidays -Career development and advancement opportunities -Medical, Dental, and Vision Insurance -Life and Disability Insurance

About Mshs

-Headquartered in Fort Lauderdale with full-service workshops across the U.S. and operations worldwide. -Specializes in MRO for gas, diesel, dual-fuel engines, and steam, gas & hydro turbines. -Distributes OEM engine parts and control systems, partnering with brands like Daihatsu, DEUTZ, Woodward. -Integrates electronic controls, PLCs, condition monitoring, and AI-driven engine monitoring. -Operates turnkey logistics—warehousing, air/ocean freight, customs brokerage—for rapid parts delivery. -Backed by MPE Partners in 2021, enabling strategic expansion in marine and power generation sectors. -Known for high-stakes projects: mission-critical marine propulsion, industrial power plants, and defense systems.

Sector Specialisms

Security Clearance

-drug and alcohol screening (including marijuana testing) required upon employment.