Credit Controller

Overview

Manage arrears, recover payments and improve cash flow through credit control.

Key Responsibilities

• arrears reduction
• debt investigation
• agency liaison
• regulatory reporting
• customer calls
• compliance

Tasks

Reporting to the Credit Control Team Leader, the main objective of the Credit Controller role is to reduce arrears in line with target, improving our company’s cash flow while at the same time ensuring all market Codes of Practice, Data Protection and in-house department procedures are followed. The role will involve incoming and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information when required to the Regulatory Department. Energia are seeking to recruit someone with experience in a customer specialist role.

Requirements

• kpis
• fast‑paced
• communication
• credit control
• ms office
• telephone

What You Bring

-Experience of working towards KPIs. -Previous experience of working in a fast paced / target driven environment. -Demonstrable strong communication skills and a well organised approach. -2 years+ experience working in Credit Control or a similar environment dealing with a high volume of customers and finding the best ways to recover payment for bills with effective negotiation. -Proficient in the use of MS office to include - Word, Excel, Outlook and PowerPoint. -Excellent telephone manner with experience of working daily on inbound & outbound calls.

Benefits

Hybrid Working 👶 Enhanced Maternity and Paternity Pay 🧘 Virtual Gym Membership 💳 Annual Cost of Living Review 🚀 Career Progression and Development - Almost 100% of our promotions are from within the organisation ❤️ Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology Social Opportunities; ✈️ 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays 👏 Volunteering days and more Working Hours 💸 Annual bonus of up to 10% We currently operate a hybrid working policy with a mix of working from the office and home. 🏥 Health Care 🚑 Sick Pay -We also get the balance right with a hybrid work model—so you can stay connected while still having flexibility. -You’ll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a ‘Wellbeing Fund’ you can spend on whatever recharges you, access to counselling, initiatives to reward long service, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs. -We’re dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals. -We’re proud that 87% of our employees would recommend us as a great place to work. It’s more than just a job—it’s a place where people genuinely enjoy belonging to a committed and supportive team.

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Sector Specialisms