Trade Sales and Service Apprentice

Overview

Apprenticeship delivering trade sales, service, stock control, and customer support.

Key Responsibilities

• customer service
• product knowledge
• sales opportunities
• stock control
• warehousing
• health safety

Tasks

-Build skills in serving and selling to customers on the trade counter, and ensuring customers receive their products in a timely and efficient manner -Grow your confidence and communication skills as part of a close-knit team in a fast-paced depot environment -Gain product knowledge and develop the ability to advise customers on our kitchen, bedroom and joinery ranges, identifying new sales opportunities, and helping to drive the growth of the depot. -Learn the principles of stock control and warehousing, ensuring stock levels are accurately maintained, and following all health and safety regulations

Requirements

• level 2
• functional skills
• english
• maths
• communication
• proactive

What You Bring

-Be supported to complete your Level 2 Trade Supplier Apprenticeship, including English and Maths if required -Strong attention to detail and commitment to doing things well -Qualifications: Functional Skills in English and Maths (if needed) -Great communication skills and a customer-focused mindset -A proactive attitude with the ability to work independently and use your initiative -The right to work in the UK -Apprenticeship Standard: Level 2 Trade Supplier -Duration: Typically 12–15 months (including End Point Assessment) -Learn how to deliver exceptional service and build strong relationships with trade customers both in person and over the phone

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Benefits

-Team incentives and social events -£15,704 annual salary -Training: A mix of on-the-job experience and off-the-job learning -Generous staff discount on Howdens products -Paid holiday entitlement -Support: From a mentor, depot team, learning and development team and external apprenticeship training provider -A matched contribution pension scheme

About Howdens

-Designs, manufactures, and stocks kitchen cabinets, joinery items, flooring, appliances, and hardware from UK sites for in-stock reliability. -Supports professional builders with locally empowered service across the UK and Europe. -Typical projects include full kitchen fits for homeowners and supplying cabinetry and hardware for builders and developers. -Expanded by launching 11 new kitchen ranges and increasing in-house production of fronts and panels in 2024. -Distinctive for its trade-only, in-stock model and large-scale manufacturing of components in Yorkshire and Cheshire. -Lamona, an integrated kitchen appliance brand launched in 2007, marks expansion into appliances. -Holds a Royal Warrant as supplier of fitted kitchens to the Queen since 2015, highlighting its reputation for quality.

Sector Specialisms