Occupancy Specialist/Leasing Specialist

Description

• Builds relationships with prospective and current residents and coordinates all phases of the leasing process: intakes, interviews, processing, preparation, and distribution of applications.
• Provides backup support to Occupancy Specialist.
• Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution.
• Prepares lease packages and supplemental documents for new move‐ins.
• Preserves and respects resident and applicant confidentiality.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service. Preserves and respects resident and applicant confidentiality.
• Conducts new resident orientation.
• Coordinates and prepares annual lease renewals and income re‐certifications.
• Greets applicants and provides instruction and guidance to prospective residents during application process.
• Prepares and maintains office and rental expense budgets.
• Assists with rent collection efforts by mailing notices to delinquent residents.
• Coordinates and maintains waiting list.
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
• Processes income certifications/recertifications for multiple affordable housing programs and updates Yardi database.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.
• Processes monthly Section 8 Housing Assistance Payment Billing.
• Provides polished and professional sales tours of the model apartment, vacant apartments and community amenities.
• Processes and transmits TRACS (Tenant Rental Assistance Certification System).
• Updates daily turnover log, maintains waiting list, prepares weekly leasing reports and market study.
• Enforces and adheres to company policies, rules and regulations.

Requirements

• Excellent organizational, proofreading and interpersonal skills required.
• Ability to handle resident or building emergency situations if needed.
• Certified Occupancy Specialist Designation required. (Depending on property needs, COS experience with Project Based Section 8, Section 236, Rent Supplement and 13A experience may be needed).
• Knowledge of subsidy regulations.
• Strong math skills and attention to detail required.
• Associates degree or equivalent work experience required.
• Highly motivated and able to work independently.
• Proficient in Microsoft Office and Excel.
• Two years sales/leasing experience desirable.

Benefits

• Retirement planning. We offer a 401k program with a company match.
• Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
• 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
• Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!
• Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.

Training + Development

Interview process

Visa Sponsorship

Security clearance