Resident Experience Manager - Georgia Heights

Overview

Lead property team, ensure great resident experience, manage leasing, marketing, admin, finances.

Key Responsibilities

• financial management
• marketing oversight
• key control
• admin operations
• resident relations
• website audits

Tasks

-Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts. -Maintain key control oversight, including key box access. -Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards. -Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rent collection and eviction processes in partnership with centralized services as needed. -Represent ACC as property leader at resident functions and marketing events. -Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement. -Ensure consistent and ongoing communication with University partners. -Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards. -Work closely with Service Manager to own property financials, including purchasing and performance to budget. -Effectively resolve resident conflicts and disputes. -Collaborate with supervisor and Human Resources on compensation adjustments for direct reports. -Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable. -Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team. -Serve as an American Campus representative and liaison in all interactions. -Conduct performance evaluations of direct reports and performance discussions with team members. -Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property.

Requirements

• leadership
• 2 years
• bachelor's
• leasing
• marketing
• facility management

What You Bring

-Strong communication and collaboration skills -Demonstrated leadership skills -2 years’ of leadership experience in student or multi-family housing, or similar industry -Bachelor’s degree in business or relevant field preferred -Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills

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Benefits

-401(k) with Employer Matching -Benefits:DentalVision401(k) with Employer MatchingMedical & Dependent Care Flexible Spending Accounts (FSA)Life InsuranceSick LeavePaid Time OffPaid Pregnancy & Childbirth LeavePaid Paternity LeaveHealth InsuranceHealth Savings Account (HSA) with Employer MatchingShort-Term & Long-Term Disability -Paid Paternity Leave -Short-Term & Long-Term Disability -Referral Program -Charity Matching Program -CoreGiving Volunteer Days -Paid Time Off -Perks:Preferred Membership Pricing at Local & National CompaniesCoreGiving Volunteer DaysReferral ProgramCharity Matching Program -Preferred Membership Pricing at Local & National Companies -Life Insurance -Sick Leave -Health Insurance -Paid Pregnancy & Childbirth Leave -Health Savings Account (HSA) with Employer Matching -Medical & Dependent Care Flexible Spending Accounts (FSA)

About American Campus Communities

-Creates high-quality, purpose-built student housing communities near major universities. -Focused on the development, acquisition, and management of student housing properties. -Major projects include purpose-built student apartments, townhouses, and mixed-use developments. -Partners with universities to provide on-campus housing solutions. -Known for innovative and sustainable designs with cutting-edge amenities.

Sector Specialisms