Application Support Lead

Overview

Lead technical direction and support for global EDMS, ensuring integration and issue resolution.

Key Responsibilities

• user management
• security protocols
• application config
• workshare setup
• tech architecture
• document control

Tasks

-Oversee user management activities and regional office administrators. -Develop security protocols ensuring secure access and confidentiality. -Acts as a specialist subject matter expert for a technical application. -Escalates to and works with vendor technical resources for problems that cannot be resolved inhouse. -Responsible for review of Technical Applications software and hardware systems and data requirements as well as communications and response needs. -Works with Document Control Functional Leads to facilitate document lifecycle management and corresponding metadata requirements. -Give technical guidance in relation to set-up requirements, configuration and customization of the technical application. -Supports document handover to the client. -Continually Identify, pursue and implement improvements to the way the application(s) is configured and used. -Defines and configures workshare environments. -Analyses and evaluates alternative technology solutions to meet business problems. -Advise project teams on the implications of Document Control strategies and work processes on the setup, use and handover of project documentation. -Monitors industry trends to ensure that solutions fit with company’s direction. -Develops technical architecture, frameworks and strategies for a major application area, to meet the business and application requirements. -Identifies the policies and requirements that drive out a particular solution. Ensures the integration of all aspects of technology solutions. -Provide training, coaching and guidance to less experienced technical applications support staff. -Act as the highest point of in-house escalation for complex user issue problem diagnosis and resolution. -Responsible for the integrity and health of project doc bases including inconsistency management and running maintenance utilities. -Represent the company at external conferences and user forums and stay abreast of development with application. -Check and Review application documentation including procedures, process flows and instructions to support technical queries and workflow changes.

Requirements

• fusionlive
• edms admin
• problem solving
• performance tuning
• bachelors
• project execution

What You Bring

-Several years’ experience working in a project execution environment. -Highly Skilled in methods and practices for troubleshooting, recovering, adjusting, modifying and improving Document Management systems, able to deal with the most complex of issues. -Excellent problem-solving ability -Excellent communicator, both verbally and in writing. -5 to 10 years in Electronic Document Management System administration. -Fully conversant with all aspects of application configuration and ongoing project support. -Highly skilled in methods for integrating system components, performance tuning tools and techniques, systems diagnostics tools and fault identification techniques. -Minimum ISCED Level 6 (Bachelors) or equivalent technical training in subject relevant to the application(s) supported eg drafting or engineering technology. -Experience with Idox’s FusionLive EDMS preferred but not required. -Certified training or equivalent experience in one or more technical applications. -Able to assess client and contractual requirements and translate these into a project-ready environment.

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About Wood

-Wood is a global leader in consulting and engineering, primarily serving the energy and materials markets. -The company offers a wide array of services including project and construction management, operations and maintenance, and engineering design across various sectors such as oil and gas, chemicals, renewable energy, and infrastructure. -Wood operates in multiple countries including Australia, Canada, England, UAE, and the US, with a growing emphasis on sustainable energy and decarbonization technologies. -The company provides an integrated service model covering advisory, design, delivery, operational support, and repurposing services.

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