Customer Service Administrator

Overview

Admin support for post‑move customer service, handling logs, paperwork, allocations and follow‑ups.

Key Responsibilities

• sla management
• report generation
• material ordering
• email allocation
• dynamics logging
• invoice processing

Tasks

-Works independently to complete all work within the required SLA timeframe -Produce and issue relevant reports in a timely manner to support the resolution of issues, tasks and complaints -Orders and chases materials so that issues and tasks are resolved within SLA timeframes -Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints within SLA timeframes -Allocates emails from the CS inbox to the appropriate person within the Customer Service team -Raises accurate and timely paperwork to enable the processing of invoices, contra-charges and cheque requests -Works in an organised and well-planned manner, to correctly allocate works to Customer Support Operatives, suppliers or subcontractors so that issues and tasks are resolved within SLA timeframes -Logs all relevant information onto Dynamics in a timely manner -Acts as an inspiring role model across the team in the delivery of great customer service -Identifies gaps in their communication capability (verbal and written) and takes responsibility for the continuous improvement of these -Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement -Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provides feedback where appropriate to ensure continuous improvement of their service offering

Requirements

• resilience
• initiative
• customer service
• collaboration
• interpersonal
• independent

What You Bring

-Proven ability to remain calm, measured and resilient in challenging situations -Proven ability to work independently, prioritise work and take initiative to find solutions to problems -Always demonstrates positive behaviour when discussing or interacting with customers, subcontractors or suppliers -Previous experience of working in a fast-paced Customer Service team -Proven ability to work collaboratively -Strong interpersonal and relationship building skills

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About Taylor Wimpey Plc

-Specializes in creating new communities, developing residential and mixed-use projects across the country. -A diverse portfolio includes affordable housing, family homes, and premium developments tailored to various customer needs. -Works with local authorities and communities to design homes that blend seamlessly into their surroundings. -Focuses on sustainable development, emphasizing energy-efficient homes. -Known for delivering homes on time, providing quality and reliability in construction. -Known for excellent customer service, ensuring homes meet the highest standards. -Plays a significant role in the housing sector, influencing the growth and development of the UK property market.

Sector Specialisms